Customer Solutions Coordinator

Picture yourself here fulfilling your potential.

At SERVPRO of Wilson County, we believe that a strong, supportive team is the foundation of exceptional service. As our Customer Solutions Coordinator team member, you'll be the welcoming voice and organizational heartbeat of our office. You'll play a key role in creating smooth operations, delivering outstanding customer experiences, and supporting a team that values collaboration, positivity, and growth. If you enjoy helping people, staying organized, and being part of a workplace where your contributions truly matter, this is a great opportunity to shine.

· Receive and enter lead calls and job referrals (FNOL)
· Deliver excellent customer service with every interaction.
· Answer incoming phone calls with professionalism and warmth.

· Use industry expertise to identify, capture, and convert direct leads, ensuring efficient qualification and timely dispatch to the appropriate teams.
· Track pending leads and ensures timely follow-up.
· Review and analyze dispatch reports to support workflow efficiency.

· Coordinate the production schedule and monitor daily logistics.
· Maintain and communicate the on-call schedule.

· Coordinate estimate appointments and scheduling.
· Send approved initial estimates to customers and internal team members.
· Maintain and update proprietary work platforms daily with accurate, customer-specific information to ensure seamless operations and communication.
· Print pre-estimates and reactivate scheduled jobs as needed.
· Conduct estimate follow-up by contacting customers, confirming receipt of estimates, answering basic questions, documenting all communication, and ensuring timely next steps.

· Send required documents to customers for signature and upload completed forms to job files.
· Maintain the WIP dashboard and support the office in meeting key performance metrics.
· Assist with general administrative tasks to keep the office running smoothly.

· Minimum of two years of business or administrative experience.
· Strong working knowledge of current business software and technology.
· Excellent customer service, communication, and organizational skills.
· Experience in commercial cleaning, restoration, or insurance is a plus.

· High school diploma or GED required.
· Associate or bachelor's degree preferred.

At Serv Pro of Wilson County, we take pride in creating a workplace where people feel supported, appreciated, and empowered to grow. We value teamwork, open communication, and a positive environment where everyone contributes to our success. You'll join a group of professionals who work hard, help each other, and celebrate progress together. Compensation: $42,500.00 per year

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.