Customer Experience Tech Support Representative

Customer Experience Tech Support Representative

Lebanon, TN, United States

Customer Experience Tech Support Representative

Pay Range: $25.00 – $27.00 per hour

Shift: 1st Shift

Schedule:

Full-time Monday-Friday 9:30am-6:00pm Onsite

Build what’s next at Permobil.

Permobil exists to create a future that is free from mobility limitations . We design and deliver innovative mobility solutions that transform lives—helping people live with greater independence, dignity, and freedom.

We are entering our next phase of growth by:

Driving faster, breakthrough innovation

Building a world-class, resilient manufacturing system

Delivering exceptional customer experiences that build lifelong loyalty .

Supported by a bold, people-first culture and an AI-enabled business , we are turning ambition into impact at scale.

Join us in shaping the future of mobility.

Diagnose and resolve issues with power wheelchairs, including electronics, motors, joysticks, batteries, and control systems.

Assist with programming and setup of specialty controls and electronic accessories.

Under general supervision, it ensures customer satisfaction by providing "expert" guidance in the areas ofspare parts and accessories.

Serves as primary customer contact and establishes trusted professional working relationships with our provider network, end-users and co-workers.

Records the nature of all customer contacts andother pertinent data into a management information system.

Takes and processes phone / Fax / Email ordersand price quote requests for parts. May enter and process returns shipments from customers.

Identifies and resolves potential ordering problems, follows up to ensure timely and accurate product delivery andrepair.

May help to process orders that require special handling and/or assembly;
Inspects product for damage or defect; records discrepancies or damages and notifies manager.

Ensures proper care in use of equipment and supplies; promotes continuous improvement and safety.

Occasionally, will provide departmental customer assistance in the identification, ordering, and repair ofproduct, as appropriate.

Performs other miscellaneous job-related duties as assigned.

Emphasize continuous improvement and efficiency

High school diploma or GED.

Thorough understanding of electro-mechanical devices, knowledge of technical support practices and procedures, and basic computer skills.

Must be able to communicate and understand the English language. Bi-lingual skills a plus.

Industry experience is strongly desired or other experience within Permobil forat least 6 months.

Knowledge of Permobil products and/or services offered to customers; ability to communicate effectively, both orally and in writing; ability to resolve customer complaints and concerns; ability to comprehend and follow procedures; follow organizational structure, workflow, and operating procedures; exhibit organizing and coordinating skills; ability to foster a cooperative work environment; ability to work with common and company specific computer software and call center hardware.

One to three years of experience directly related to the duties and responsibilities specified.

Prior experience in mobility equipment repair or technical support.

Ability to thrive in a fast-paced, evolving environment

Strong problem-solving mindset

The expected pay range for this role is $25.00 – $27.00 per hour . Final compensation will depend on factors such as experience, skills, and internal equity.

In addition to base pay, Permobil offers our full - time employees the following:

• Medical, Dental, and Vision benefits that begin on your first da y
• HSA contribution matching up to $1,600/year
• 401(k) Retirement – 100% employer match on the first 3%, with 50% matching on the next 2% with immediate vesting. Traditional and ROTH options .
• 100% Employer paid LTD, STD, and Life Insurance plans

Permobil was founded on the belief that helping people achieve the greatest level of independence is a basic human right. For over 50 years, we’ve been a global leader in advanced rehabilitation technology, continuously improving the lives of our users through innovative mobility solutions.

Today, our portfolio includes power wheelchairs, seating and positioning products, and manual mobility solutions. Permobil operates in more than 18 countries and is part of Patricia Industries, a subsidiary of Investor AB.

Permobil is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.