Assistant Service Advisor

National Indoor RV Centers is seeking an Assistant Service Advisor to join our Customer Service & Support team in the automotive/RV industry. In this role, you'll greet customers, coordinate service appointments, communicate repair status, and ensure an exceptional service experience. You'll collaborate with technicians, prepare estimates, and maintain accurate service records. We offer a culture of teamwork, innovation, and customer focus, where you can build strong customer service skills and grow your career in a dynamic, hospitality-driven environment dedicated to outstanding guest satisfaction.

Responsibilities

• Greet customers in person and by phone, providing a welcoming and professional first point of contact.
• Assist in scheduling and confirming service appointments for RV customers.
• Document customer concerns and requests accurately on repair orders.
• Support Service Advisors in checking in vehicles and performing walk-arounds as needed.
• Coordinate with technicians to track repair progress and relay status updates to customers.
• Help review estimates, recommended services, and final invoices with customers in a clear, honest manner.
• Verify warranty coverage, service history, and necessary authorizations prior to work.
• Maintain accurate customer and vehicle records in service management software.
• Respond promptly to customer inquiries, messages, and follow-up calls.
• Assist with payment processing, paperwork, and closing out repair orders.
• Collaborate with service, parts, and sales teams to ensure a seamless customer experience.
• Help maintain a clean, organized, and professional service reception area.
• Identify opportunities to improve service processes and overall customer satisfaction.

Required Skills

• Customer service and hospitality
• Automotive/RV service knowledge (basic understanding of systems and maintenance)
• Service writing and repair order documentation
• Appointment scheduling and calendar management
• Use of dealership or service management software
• Verbal and written communication
• Active listening and problem resolution
• Basic sales and upselling of recommended services
• Time management and multi-tasking
• Attention to detail and accuracy in documentation
• Basic math for estimates and invoices
• Computer literacy (email, spreadsheets, data entry)