Deposit Servicing Specialist

Job Summary

The Deposit Servicing Specialist I is responsible for reviewing and determining course of action for various reports. This position reviews unposted items to confirm posting in a timely and accurate manner, and reviews and processes reclamations. The Deposit Servicing Specialist I reports to the Deposit Servicing Manager and provides excellent customer service to team members and customers while demonstrating the Company’s values and supporting the mission.

Lebanon, TN

• Research and determine course of action for reports and unposted items
• Review reclamations and process entries
• Process and resolve returned mail
• Stay abreast of all procedures and processes related to ACH, unposted items, and reclamations
• Respond to branch inquiries in a timely manner
• Identify and assist with implementation of process improvements
• Assist with special projects
• Cross train with members of Deposit Servicing to develop additional knowledge and skills
• Attend training as requested
• Adhere to compliance with all federal bank regulations and laws, including those for consumer protection and the Bank Secrecy Act/Anti‑Money Laundering Program
• Participate in outside community activities as required
• Perform other duties as assigned

• High school diploma or GED
• 2 years of experience in banking operations preferred
• 1 year of experience with host computer systems as relates to deposit operations preferred
• Knowledge of federal regulations as pertains to deposits
• Familiar with UCC Code, check clearing and return item regulations
• Ability to focus on high level of detail verification
• Strong ability to multi‑task
• Proficient with Microsoft Office and other standard software applications
• Excellent organization and communication skills as well as the ability to interact in a helpful and professional manner
• Ability to work on multiple projects simultaneously while accomplishing daily tasks
• Effective verbal and written communication skills
• Excellent interpersonal skills
• Critical thinking and problem‑solving skills
• High standards for integrity, honesty, professionalism, and work ethic
• Commitment to service excellence
• Ability to work independently while demonstrating excellent organization and follow through
• Demonstrate flexible and efficient time management and ability to prioritize workload
• Ability and willingness to work with purpose and a strong sense of urgency
• Self‑motivated, positive, and enthusiastic
• Self‑starter with a strong desire to exceed expectations
• Maintain confidentiality discretion
• Ability to interact with customers and employees in a friendly and professional manner
• Ability to effectively work in collaboration with others to achieve business objectives
• Participation in community events working extended hours as needed
• Willing to grow and be challenged

Entry level

Full‑time

Other

Banking