Loan Operations Specialist

## Loan Operations Specialist Apply remote type:
On Site locations:
Operations Center time type:
Full time posted on:
Posted Yesterday job requisition :
JR100099

It's fun to work in a company where people truly BELIEVE in what they're doing!  We're committed to bringing passion and customer focus to the business.

Loan Operations Servicing Specialist

Location:

Lebanon, TNIf you’re looking for a career where purpose meets opportunity, and where your contributions truly make a difference, Wilson Bank & Trust is the place for you.
ABOUT US  Working at Wilson Bank & Trust means joining a purpose-driven organization where community impact and professional growth go hand in hand. The commitment to serving communities is matched by dedication to supporting employees—through recognition, rewards, and opportunities to grow. Inside our walls, you’ll find a workplace that reflects the same trusted reputation we’ve built since the beginning. Collaboration and servant leadership are at the heart of everything we do, creating an environment where talent is valued and service is elevated.

Your voice matters here—feedback drives decisions on workplace flexibility, transparency, and strategic priorities.

ABOUT THE POSITION  The Connective Force   Picture yourself as the lifeblood that ties everything together—the communicator, the problem-solver, the bridge between operational teams. In these roles, you handle urgent calls, craft solutions, and ensure that every signal flows correctly so customers receive the right answers at the right time. You’re the one who steps in when things get tough, the superhero who keeps the mission on track.

If you love variety, collaboration, and the occasional customer interaction, this is your stage. You’ll work across teams, solve challenges with a smile, and make sure the entire organization moves as one.

POSITION SUMMARY:

The Loan Operations Servicing Specialist I is responsible for performing routine loan servicing and account maintenance activities throughout the life of the loan. This position supports accurate loan account administration, responds to internal and customer servicing requests, and verifies servicing activities are completed in accordance with internal policies, procedures, and applicable regulatory requirements. The Loan Operations Servicing Specialist I reports to the Loan Operations Manager and provides excellent service and support to team members and customers while demonstrating the Company’s values and supporting the mission.
POSITION

DUTIES AND RESPONSIBILITIES:

* Process routine loan servicing transactions including payments, payoffs, maintenance changes, and general account updates
* Perform loan account maintenance such as borrower updates, rate changes, maturity extensions, and loan officer reassignments in accordance with established procedures
* Review loan accounts for accuracy and assist with resolving basic servicing discrepancies
* Respond to internal and customer inquiries related to loan servicing in a timely and professional manner
* Verify loan payments are posted accurately and timely to the core system
* Research and correct basic payment posting errors following documented procedures
* Escalate complex or unresolved issues to senior specialists or management as appropriate
* Monitor and track required insurance documentation for loan collateral, including hazard and flood insurance
* Update insurance information within loan systems and follow up on missing or expired coverage
* Assist with coordination of force-placed insurance through third-party vendors when required
* Support basic escrow maintenance and servicing functions
* Adhere to internal policies, procedures, and regulatory requirements applicable to loan servicing
* Maintain accurate documentation and verify servicing records are properly imaged and indexed.
* Assist with audits, system reviews, and quality control efforts as assigned
* Collaborate with lending, documentation, review, and accounting teams to resolve servicing-related issues
* Cross train with members of Loan Operations to develop additional knowledge and skills
* Maintain professional and technical knowledge by attending educational…