Civil Service Analyst Knoxville, TN

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Under general direction, serves as a staff analyst in the Civil Service Department. May be solely responsible for human resources projects or programs of moderate to complex difficulty, or may serve as a member of a team when assigned to complex projects. Performs a wide variety of professional-level human resources functions.

ESSENTIAL FUNCTIONS

Recruitment – Coordinates with City departments to post vacancy announcements, recruit and process applicants, and perform other necessary tasks to fill vacant positions within the City; assists in the coordination and implementation of recruitment and selection activities including announcement development, application screening, and evaluation, examination selection and development, testing, and candidate certification.

Employee and Management relations - Advises employees, staff, supervisors and managers on application and interpretation of personnel policies, practices, procedures, rules, benefits, and programs; provides assistance with employee relations issues; provides information and assistance to departmental personnel regarding employee evaluations, disciplinary actions and other employee relations issues; assists with conflict resolution as needed.

Employment Law - Ensures compliance with relevant employment law and professional guidelines; assists in the planning, organization, and administration of associated human resource management policies and procedures; studies existing and new legislation, anticipates legislation, enforces adherence to requirements, and advises management on needed actions.

Project Management - Develops, implements, and administers a variety of assigned special projects or programs; performs research, prepares reports, and recommends action on a variety of personnel matters; prepares and analyzes data; makes oral presentations as required; updates and revises written directives, rules, and regulations and various handbooks as appropriate.

HRIS - Maintains human resource information system records and compiles reports and queries from Peoplesoft; creates and maintains employment files on various topics.

Public Relations - Responds to public inquiries in a courteous manner; provides information within the area of assignment; resolves complaints in an efficient and timely manner.

Civil Service Rules & Regulations – Assists with maintenance, distribution, and enforcement of the City’s Civil Service and Administrative Rules and Regulations; is familiar with rules and policies; assists managers and employees in understanding rules and policies.

MARGINAL FUNCTIONS

Performs related work as required.

KNOWLEDGE, SKILLS AND ABILITIES

Knowledge of personnel administration and human resources. Knowledge of state and federal legislation such as Title VII, EEOC, FLSA, ADA, FMLA, etc. and their impact upon the human resource management function. Knowledge of principles of adult learning and the ability to implement effective training programs. Written communications skills sufficient to prepare a variety of comprehensive technical reports, professional correspondence, etc. Oral communications skills sufficient to convey complex technical data, ideas and information to a variety of individuals.

Ability to apply various research and analysis methods and techniques to compile, organize, analyze, and present data and facts. Ability to read, interpret, and apply a variety of complex rules, regulations, policies and procedures; technical manuals; laws and legal opinions, etc. Ability to operate personal computers and office equipment sufficiently and to utilize a variety of software packages (e.g., word processing, spreadsheet, database, etc.)

in professional applications. Ability to function effectively under pressure and meet established deadlines for project completion, program implementation, etc. Ability to establish and maintain effective working relationships with the public, City officials, departmental representatives, coworkers, etc. Knowledge of statistical concepts and methods and ability to understand and analyze data. Knowledge of…