Solution Architect

CBTS serves enterprise and midmarket clients in all industries across the United States and Canada. CBTS combines deep technical expertise with a full suite of flexible technology solutions--including Application Modernization, Managed Hybrid Cloud, Cybersecurity, Unified Communications, and Infrastructure solutions. From developing and deploying modern applications and the secure, scalable platforms on which they run, to managing, monitoring, and optimizing their operations, CBTS delivers comprehensive technology solutions for its clients' transformative business initiatives.

For more information, please visit  .

OnX is a leading technology solution provider that serves businesses, healthcare organizations, and government agencies across Canada. OnX combines deep technical expertise with a full suite of flexible technology solutions—including Generative AI, Application Modernization, Managed Hybrid Cloud, Cybersecurity, Unified Communications, and Infrastructure solutions. From developing and deploying modern applications and the secure, scalable platforms on which they run, to managing, monitoring, and optimizing their operations, OnX delivers comprehensive technology solutions for its clients’ transformative business initiatives.

For more information, please visit .

We are looking for an experienced Service Now Engineer  who how the ability to support the platform as an administrator. This includes, but is not limited to the following:

• Will be expected to provide a best-in-class service to our 5/3 Service Now users and stakeholders including promptly and courteously answering their questions and resolving their issues
• Ability to troubleshoot and resolve Service Now incidents
• A deep understanding of how Service Now works, and how it is configured
• Performance monitoring including an understanding of uptime and response time and how to tune the system for optimal performance
• User Administration including Groups, Roles and access issues
• Administer Service Now Code Releases
• Perform Service Now Upgrades including facilitating testing and the Skip process
• Installing and updating plugins
• Diagnosing Discovery issues
• Familiarity with Service Mapping and its operation including troubleshooting maps that fail
• Managing Service Now licenses and license reporting
• The ability to create reports and dashboards for the purpose of tracking trends and reporting on issues
• The ability to read code and notify Developers when their code has a defect
• Experience supporting and troubleshooting integrations to other systems including REST, SOAP and Service Now Spokes
• Must be able to fix Vulnerabilities on the system, especially the MID Servers, as identified by the 5/3 Information Security Department
• Must be able to apply Service Now Patches
• Must be able to facilitate Clone Downs as well as backups and restores
• Must be able to extract data from Service Now tables as needed by Audit, Business Controls and other Stakeholders
• Must have experience securing passwords in a vault
• Must be able to perform Disaster Recovery Testing
• Must be able to work with Service Now to recover our Instance from a secondary site if the primary Service Now site becomes unavailable
• Must be able to write technical documentation, especially with respect to procedures and incident remediation in the form of Service Now Knowledge Articles
• Must be able to learn new skills as needed
• Must stay current with the latest Service Now best practices
• Will be expected to be a team player, to communicate and collaborate and adhere to 5/3 Bank Core Values
• Ability to work independently

As an engineer in the Service

Now team, you will be part of an Agile/Kanban team supporting the Service Now infrastructure, tools and integrations as well as acting as level 3 escalation for the Service Desk.

Being assigned to an Agile/Kanban team means this role also participates in all agile driving activities including daily SCRUMs and after hours releases support. You will also be expected to follow best practice standards and participates in review, refine and documenting these standards.

Accountability for doing the right thing for customers and colleagues ensures that…