Baker and Packager Associate
Listed on 2026-03-10
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Retail
Customer Service Rep, Retail Associate/ Customer Service
Position Summary
Do you have a knack for helping people, following recipes and organization? Our Bakery/Packager associates prepare fresh baked items daily for our members through following recipes and wrapping, labeling, and storing merchandise to ensure our members have the freshest items available to take home to their families. There are times when you will juggle several tasks in a short amount of time while helping members with their bakery orders.
It’s hard work, but our bakery team finds it rewarding, especially since they’re a part of a large team with a common goal: happy, satisfied members.
- You thrive in fast-paced environments.
- You’re a multi-tasker at heart.
- You keep member satisfaction as your top priority.
- You can stand for long periods of time while assisting members quickly and accurately.
- You’re a problem solver who tackles obstacles head‑on to ensure each task is completed with excellence.
- Maintaining a positive attitude by smiling, greeting and thanking members.
- Providing exceptional customer service to members across the club as needed, answering any questions they may have.
- Maintaining a clean, neat, and member‑ready area.
The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full job description can be made available as part of the hiring process.
What You’ll Do- Be a Team Member: Collaborates with other associates to build a strong bakery team, communicating with the members of the team and being flexible to the needs of the business to work in other areas.
- Be an Expert: Prepares bakery department merchandise based on daily production needs by operating baking equipment following recipes, makeup instructions, wrapping, labeling and storing merchandise according to company policies and procedures, ensuring compliance with food safety standards, sanitation guidelines, cold chain compliance and inventory management, operating, maintaining and sanitizing equipment and demonstrating understanding of product and layout execution.
- Be a Techie: Leverages digital tools to drive sales, improve the shopping experience and elevate associate engagement utilizing handheld technology to make immediate business decisions related to production, merchandise ordering, training and product quality with the member in mind, adapting to new tools and encouraging others to use them.
- Be an Owner: Ensures commitment to operational excellence, maintaining work area according to company policies and procedures, ensuring quality and date‑control standards for bakery items, securing fragile and high‑shrink merchandise, eliminating waste, assisting members with purchasing decisions and ensuring merchandise is properly packaged, labeled and stored in accordance with company policies and procedures.
- Be a Talent Ambassador: Advocates for the department and the club by valuing the member’s experience in the bakery area and modeling high‑quality service and products, executing the basics at the highest possible level of quality and exhibiting energy, commitment and passion for the work.
- Complies with company policies: Implements related action plans using the Open Door Policy and applies these in executing business processes and practices, upholding standards of ethics and integrity.
- Completes work assignments and priorities: Uses policies, data and resources, collaborates with managers, coworkers, customers and other business partners, identifies priorities, deadlines and expectations, carries out tasks, communicates progress, determines and recommends ways to address improvement opportunities and adapts to and learns from change, difficulties and feedback.
- Respect the Individual:
Embraces differences in people, cultures, ideas and experiences: Creates a workplace where associates feel seen, supported and connected through a culture of belonging, creates opportunities for all associates to thrive and perform, helps attract the best talent. - Respect the Individual:
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