Conference Services Manager

MPGE
350 Trolley Line Blvd
Mashantucket, CT 06338, USA

Step into a dynamic role where you’ll orchestrate group programs from room blocks to meetings and large-scale events at Foxwoods Resort Casino. If you excel at coordinating details, leading cross-functional teams, and creating seamless guest experiences, this is your opportunity to manage events from 10 to 2,000 attendees in a world‑class resort setting.

Under the direction of the Director of Resort Sales, the Conference Services Manager is responsible for planning, coordinating, detailing, and executing all aspects of assigned group programs at Foxwoods Resort Casino and affiliated venues. This includes oversight of catering functions, room blocks, meeting and event logistics, billing and payment, vendor coordination, and post‑event follow‑up. The role serves as the primary liaison between the client and internal departments, ensuring the delivery of a seamless and elevated guest experience.

This position supports both external groups and internal departments and may manage events ranging from 10 to over 2,000 attendees and from 10 to approximately 100 rooms on a peak night. The manager plays a critical role in cross‑functional planning and execution by working closely with departments such as Banquets, Culinary, Front Office, Housekeeping, AV, Engineering, Reservations, Security, Transportation, Entertainment, and third‑party vendors, while ensuring compliance with Mashantucket Pequot Tribal Nation policies and safety standards.

High School Diploma or equivalent and two (2) years of related experience as a manager in one of the following departments:
Hotel Group Sales, Catering, Banquets, Convention Services, Front Desk and/or Reservations, or an Associate’s degree (or higher) in Hospitality, Hotel, Sports & Entertainment and/or Restaurant Management, or successful completion of the Foxwoods Resort Sales Career Development Program for Sales, Catering, and Convention Services Associates. Due to the nature of the business, must be able to work flexible hours which includes nights, weekends, and holidays depending on group business demands and event times.

Must possess strong communication skills, verbal and written, along with strong interpersonal skills required to effectively interact with clients, management and other departments to ensure accurate account maintenance and the success of all group details to other departments. Must become proficient with department specific computer programs, Delphi, Delphi Diagramming HMS (or similar PMS), Outlook, Passkey, Excel and Word.