Store Manager, Retail & Store Manager

Store Manager

Location:

455 Trolley Line Blvd, SP 815, Mashantucket, CT 06338, United States

Base Pay: $20.00 – $22.00 per hour (Full‑time, Non‑Exempt)

At Lids Sports Group, we are seeking an energetic, customer‑focused Store Manager to lead our high‑traffic store. The role requires strong leadership, a passion for sports apparel, and the ability to deliver exceptional service while driving sales and managing all aspects of store operations.

• Develop and execute staff hiring, onboarding, and training plans to meet store needs.
• Maintain employee records, approve time‑off requests, and manage shift scheduling.
• Provide continuous coaching, recognition, and performance feedback to foster growth.
• Resolve employee concerns and partner with HR or other departments for escalations.
• Collaborate across store channels and districts for best practices and communication.

• Lead selling strategy to achieve sales KPIs and deliver outstanding customer service.
• Handle customer feedback and escalations, ensuring prompt resolution.
• Train team on membership programs and special in‑store offers.
• Direct staff to maintain a welcoming environment that values customers’ time.

• Manage compliance with scheduling, payroll, and company policies.
• Plan and maintain the store schedule based on staff qualifications and performance.
• Maintain operational continuity during disruptions and implement promotions.
• Ensure technology, facilities, and equipment remain in good working order.
• Handle cash management, inventory audits, and visual merchandising.

• Drive product strategy and oversee receiving, merchandising, and transactions.
• Organize backroom spaces for optimal efficiency.
• Enforce vendor rules on embroidery, pricing, and special releases.
• Execute markdowns, pricing updates, and inventory accuracy checks.
• Maintain visual merchandising standards and window displays.

• Proven sales leadership with loss minimization.
• Strong supervisory, training, and communication skills.
• Ability to work independently and adapt to changing schedules.
• Willingness to travel overnight for training or meetings.
• Excellent attendance record and flexibility with hours.

• Comprehensive medical, dental, and vision coverage.
• Retirement plan with company match.
• Full‑time benefits including disability, life, and AD&D insurance.
• Paid Time Off and paid birthday leave.
• Employee discount and exclusive perks.
• Career development opportunities and early wage access.
• Uncapped monthly bonus potential.

• Lifting up to 50 pounds occasionally.
• Climbing ladders and working overhead when needed.
• Standing and walking for extended periods.
• Verbal and visual communication with customers and staff.
• Use of a computer and mobile Point‑of‑Sale system.
• Reasonable accommodations can be requested via HR.

District Sales Manager

The hourly range represents base pay only. Total compensation may include a monthly store performance bonus and additional benefits based on role and location.

Applicants must possess the required skills, physical ability, and qualifications to perform essential duties. Legal authorization to work in the United States is required. Visas are not sponsored for this position.

We are an Equal Opportunity Employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other protected characteristic.