Account Manager

We’re working with a fast-growing fintech business in the payments space that’s making a real impact on how merchants manage and scale their payment operations. Known for their collaborative culture and customer-first mindset, they partner with a diverse portfolio of businesses to deliver secure, scalable, and seamless payment solutions.

As they continue their rapid growth, they’re looking for a Customer-Focused Account Manager to join their Operations team and play a key role in delivering an exceptional merchant experience.

You’ll sit at the heart of the customer journey, supporting a portfolio of merchants and acting as a key point of contact. This is a hands‑on, fast-paced role where no two days look the same.

• Delivering outstanding day‑to‑day merchant support
• Resolving queries quickly and effectively
• Supporting onboarding, account changes, and closures
• Working closely with technical, sales, and finance teams
• Helping merchants get the absolute best out of their payment solutions
• Delivering training and improving overall customer success

• Experience in account management, customer support, or administrative roles
• Strong communication skills with a genuine customer-first approach
• Highly organized with strong attention to detail
• Comfortable juggling multiple priorities in a fast-moving environment
• Confident working across different teams to solve problems
• Proficient with MS Office and CRM systems
• Bonus: exposure to payments, financial services, or gateway providers

This is a chance to join a business that’s not just growing quickly, but building something meaningful in the payments space. You’ll be part of a supportive, ambitious team where your work directly shapes the merchant experience.

If you’re looking for a role where you can make a real impact, build strong client relationships, and grow with a fast-scaling fintech, this could be a great next step.