Service Advisor - Polestar & Renault
Job in
Leeds, Jefferson County, Alabama, 35094, USA
Listed on 2026-06-20
Listing for:
Riverside Motor Group
Full Time
position Listed on 2026-06-20
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM, Customer Service Rep, Client Relationship Manager
Job Description & How to Apply Below
About the Role
We are looking for a Service Advisor to join our Leeds team, working with premium brands including Polestar and Renault. This customer-focused role requires you to provide clear guidance and excellent service, helping customers make informed decisions and build lasting relationships.
Essentials (You Must Have)- Minimum 1 year experience in automotive service or customer-facing motor trade role
- Strong customer service and communication skills
- Sales mindset with ability to promote service plans and value-added products
- Organised and proactive with attention to detail
- Full driving licence, held for a minimum of 2 years
- Act as the main customer contact throughout the service process
- Provide clear explanations of work required and manufacturer recommendations
- Discuss vehicle health check findings and support informed customer decisions
- Promote service plans and aftersales solutions to enhance customer loyalty
- Coordinate with technicians to ensure timely, high-quality repairs
- Manage courtesy cars, bookings and customer communications
- Maintain excellent product knowledge and brand standards
- Achieve individual and team targets across service and sales metrics
- Build lasting customer relationships through professional service
- Experience in automotive service or customer-facing motor trade role
- Strong communication and relationship-building skills
- Sales awareness with ability to identify customer opportunities
- Highly organised and detail-focused
- Full UK driving licence
- 25 days holiday (+ bank holidays)
- CBS Scheme
- Bonus opportunities
- Career development across the group
- Sick pay
- Cycle to work scheme
- Recognition initiatives
- Refer a friend programme
- Full-time, permanent role
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