Front of House Assistant

Job Title

Front of House Assistant

Hours per week: 16
Rate of Pay: £12.71 for over 21's and NMW for under 21's

Location:

Cookridge

Do you have a warm personality and natural skill for organisation? Are you passionate about wellness and exceptional customer service? Bannatyne, a leader in the health and wellness, is looking for a welcoming and efficient Front of House Assistant to join our team. If you’re ready to create a lasting first impression and ensure a seamless experience for our guests, we want to hear from you!

• B-Fed – complimentary lunch or breakfast.
• Flexible schedule.
• 28 days annual leave increases with tenure.
• Free gym membership.
• Complimentary gym membership for another person (after 2 years service).
• Discounted Spa Treatments – 30%.
• Discounted Spa Goods – 20% ELEMIS Products.
• Discounted Meals and Beverages – 50% cafe/bar.
• Career & Personal Development training.
• Mental Health, Well-Being and EAP Services.
• Length of Service Awards.
• Staff Awards and Bonuses.
• Discounted entertainment and shopping.

• Greet and welcome guests with a friendly and professional demeanour.
• Handle emails, phone calls and face-to-face queries.
• Prepare and serve a variety of beverages and light snacks efficiently (if your site has a café bar).
• Manage spa bookings and appointments, ensuring a smooth scheduling process.
• Handle guest inquiries providing information about spa services, treatments and products.
• Process payments and manage the reception area efficiently.
• Assist with the promotion of spa services, special offers and retail products.
• Ensure the reception area is clean, tidy and inviting at all times.
• Coordinate with Spa Therapists and other staff to ensure seamless service delivery.
• Ensure all visitors to the site are logged correctly including contractors and guest passes.
• Undertake all relevant training required for the role.

• Strong interpersonal and communication skills and a customer-focused attitude.
• Genuine passion for health, wellness and customer service.
• Excellent organisational skills and ability to multitask.
• Ability to establish rapport, build trust and demonstrate credibility.
• Ability to work flexible hours, including weekends and holidays (hours can be from 5:30am to 10:30pm).
• Proven experience in a receptionist or customer service role, preferably in hospitality.
• Proficiency in using booking systems and basic computer skills.