Bilingual Customer Service Representative

Position Summary

Our client, a logistics and freight brokerage company, is seeking a Bilingual Customer Service Representative to support customers, carriers, and internal operations teams.

The ideal candidate is professional, organized, and thrives in a fast-paced environment where communication, problem-solving, and attention to detail are essential.

• Communicate fluently in both English and Spanish via phone, email, and text.
• Track shipments and provide timely status updates to customers.
• Coordinate pickup and delivery appointments.
• Address customer concerns and resolve service issues quickly and professionally.
• Assist with obtaining proof of delivery, managing carrier communication, and handling documentation requests.
• Build and maintain strong relationships with customers, carriers, and business partners.
• Support general administrative and customer service functions as needed.

• 2+ years of customer service, logistics, transportation, or related experience.
• Fluent in both English and Spanish, with strong verbal and written communication skills.
• Strong computer skills, including Microsoft Office and data entry.
• Excellent organizational and multitasking abilities.
• Ability to work effectively in a fast-paced, deadline-driven environment.
• Strong problem-solving skills and a customer-focused mindset.
• High attention to detail and ability to follow through on tasks.

Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting.

The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan. Additional disclaimer:
Unless otherwise noted in the job description, the position Vaco/Highspring is filing for is occupied. Please note, however, that Vaco/Highspring is regularly asked to provide talent to other organizations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied.

Further assessment of candidates beyond this initial phase within Vaco/Highspring will be otherwise assessed by recruiters and hiring managers. Vaco/Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use of AI products.

Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.

Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact

Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.