Correspondence Officer

Job Overview

This role will be part time (approx 22.2 hours), permanent, can be 3 full days or 4/5 shorter days. You will be expected to attend the Leeds office 1 day per week.

• Managing correspondence and gathering information to provide accurate and timely responses.
• Managing and responding to complaints.
• Analyzing data and running reports.
• Providing ministerial briefings.
• Leading on high profile and complex work within the team.
• Working with others to manage reputational risks.

• Ability to develop/maintain excellent relationships with internal/external customers.
• Delivery of work by planning, tracking, gathering and maintaining data/information.
• Flexible approach and able to adapt to changing priorities while managing workload.
• Ability to work on own initiative and as part of a team, ensuring deadlines are met.
• Political awareness.
• Excellent organisational and interpersonal skills.
• Confident in using MS Office & MS Teams.
• Excellent communication skills, especially written, working with a diverse range of people at all levels.

• Annual leave balanced with your contracted hours.
• 19% employer contribution to your pension pot; employees are expected to pay between 5.5% and 12.5%.
• Two days paid environmental outcome days each year.
• Full range of reasonable workplace adjustments.

Sets and delivers high work standards, demonstrates the drive to meet targets, prioritizes and organizes tasks and resources to ensure timely achievement of results.

Please provide an example of a time when you were able to successfully resolve a difficult customer complaint or issue.

Develops and maintains effective working relationships internally and externally.

Please provide an example of a relationship that has made challenging conversations easier or improved the working relationship.

Addresses the needs of internal and external customers, provides rapid and effective responses.

Please share a time when you balanced competing customer needs with conflicting priorities and tight deadlines.

We are fully committed to having a diverse and inclusive workforce. We welcome flexible working patterns for all our vacancies, including job share.

The Environment Agency, as a Non-Departmental Public Body, is committed to providing value for money and utilises Central Government frameworks and contracts for all external recruitment needs.