Customer Software Trainer

Are you passionate about helping customers gain real value from technology? We’re searching for a Customer Software Trainer
to join a fast-growing SaaS business to take ownership of the full onboarding and training experience. Your focus will be on transforming onboarding from a manual, inconsistent process into a structured, repeatable and scalable system that accelerates time-to-value and drives stronger product adoption. You’ll work closely with Customer Success, Sales, Product and Technical teams to design and deliver high-quality training programmes that support customers from day one and throughout their lifecycle.

If you enjoy turning complex systems into simple, scalable learning experiences and want to play a hands-on role in improving customer outcomes, this could be an excellent next step in your career.

• £40,000 - £60,000 per annum, dependent on experience
• Leeds - Office Based
• 30 days holiday (increasing by one day per year of service,
  up to 35
  ) +
  Bank Holidays + Work Anniversary Day Off
• Excellent career growth opportunities in a thriving start-up environment
• Benefits include Wellbeing Support, Bright Exchange Discounts, Free Onsite Parking & Regular Team Socials.

• Design and deliver structured onboarding programmes aligned to customer implementation timelines.
• Run engaging live and recorded training sessions for customers.
• Deliver on-site training and onboarding workshops where required.
• Create role-based learning journeys for different user types.
• Ensure customers are confident managing workflows and processes from the outset.

• Build and maintain a scalable training academy, including videos, guides and learning resources.
• Develop clear playbooks covering workflows, integrations, APIs and best practice usage.
• Create assessments and certification frameworks to validate learning.
• Continuously evolve training materials in line with product updates and customer feedback.

• Train internal teams on platform functionality and best practice.
• Ensure consistent messaging across all customer-facing functions.
• Support onboarding and ramp-up of new hires through structured learning programmes.

• Drive improved product adoption, usage depth and customer confidence.
• Reduce onboarding time and reliance on support through effective education.
• Identify recurring knowledge gaps and feed insights back into Product and Development.
• Contribute to ongoing improvements across onboarding and enablement processes.

• Experience training or enabling users on a SaaS platform.
• The ability to simplify and explain technical concepts such as workflows, integrations or APIs.
• Experience designing structured training programmes or learning journeys.
• Confident presentation and facilitation skills, both online and in person.
• A highly organised, process-driven approach with strong attention to detail.
• The confidence to work cross-functionally and influence multiple stakeholders.

• Experience building or managing LMS or training academy platforms.
• Familiarity with tools such as Loom, Notion or Talent
  
  LMS.
• Background in Customer Success, Implementation or Onboarding.
• Experience working with automation, AI or workflow-led platforms.