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Major Incident & Problem Manager — Service Reliability
Job in
Leeds, Jefferson County, Alabama, 35094, USA
Listed on 2026-07-25
Listing for:
Pharmacy2U Ltd
Full Time
position Listed on 2026-07-25
Job specializations:
-
IT/Tech
IT Support
Job Description & How to Apply Below
Pharmacy2U Ltd is seeking an Incident & Problem Manager to own end-to-end major incidents and drive root cause analysis. The role focuses on adherence to SLAs, continuous improvement, and resilience across services with hybrid onsite work at Thorpe Park, Leeds.
Responsibilities include leading incident and problem processes, coaching teams, and ensuring effective communication during P1/P2 incidents. Occasional out-of-hours rota may apply as required by the business.
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