Sales Associate

Overview

The Sales Associate is responsible for sales generation and delivering a positive customer experience. The Sales Associate will also handle a variety of operational duties as assigned by the store management team (e.g., housekeeping duties, visual presentation standards, etc.).

Store Management

• Customer Experience
  • Greeting Customers:
    Greet customers immediately upon entering the store with a smile and sincere non-business-like greeting.
  • First Impressions:
    Create a positive first impression for the customer through an energetic attitude and adherence to dress code.
  • Store Standards:
    Maintain a sparkling clean and organized environment by adhering to store standards and cleanliness.
  • Product Information:
    Provide customers with current relevant information about the product.
  • Fitting Room Service:
    Provide quality service in the fitting rooms, follow up with customers in a timely manner, maintain cash wrap cleanliness, and attempt to add on to the sale.
  • Cash Wrap Efficiency:
    Provide efficient service at the cash wrap, offer Gift Cards, maintain cash wrap cleanliness, and capture customer information in the database.
  • Customer Appreciation:
    Sincerely thank all customers for shopping at GUESS as they exit the store.
• Cooperation & Dependability
  • Task Completion:
    Satisfactorily complete all duties as assigned by management.
  • Punctuality:
    Be punctual and adhere to the designated work schedule.
  • Teamwork:
    Be flexible and work well with peers and management to accomplish duties.
  • Policy Adherence:
    Follow GUESS Policies and Procedures 100%.
  • Housekeeping:
    Perform housekeeping duties as required.
• Personal Performance
  • Sales Goals:
    Meet or exceed the Sales per Hour (SPH) result as assigned by management.
• Miscellaneous Responsibilities
  • Meetings and Functions:
    Participate in and attend all store meetings and other related functions.
  • Positive Attitude:
    Represent a positive attitude toward the merchandise and the company.
  • Inventory Participation:
    Participate in all inventories.
  • Additional Duties:
    Assume and complete other duties as assigned by store management.
  • Physical Requirements:
    
    Ability to perform heavy lifting in excess of 30 pounds and stand for a minimum of eight hours during scheduled shifts.
• Job Requirements
  • Customer Service
    
    Skills:
    
    Excellent communication and customer service skills.
  • Retail
    
    Experience:
    
    Previous retail experience preferred.
  • Team Player:
    Ability to work well in a team-oriented environment.
  • Flexible
    
    Schedule:
    
    Ability to work flexible hours, including evenings, weekends, and holidays.
  • Physical Stamina:
    Ability to walk, reach with hands and arms, stoop, kneel, crouch, and balance on a frequent basis.