Assistant Shop Manager

About the role

As an Assistant Shop Manager in Mind Retail, you'll work alongside the Shop Manager and the wider shop team, inclusive of volunteers, to deliver sales and profit targets for your shop, where every item sold fights for mental health. The money raised from our charity shops funds Mind's vital mental health support services, helping the 1 in 4 of us that experience a mental health problem in their lifetime.

You'll also work with the team to produce excellent shop standards and deliver outstanding customer service – creating a hub for the local community. Our Assistant Managers also take full responsibility for the day‑to‑day running and overall performance of the shop when the Shop Manager is away.

As Assistant Shop Manager, you'll also be invested in, and supported to grow. We actively look for opportunities to learn so we can do better for the people who need us. With development programmes and a vast programme of workshops, you'll be able to take ownership for your own personal and professional development. You'll be able to make a real difference and will play an important role in the fight for mental health, helping us to respond to the mental health emergency.

• Work alongside the Shop Manager and shop team to deliver sales and profit targets.

• Maintain excellent shop standards and customer service.

• Take full responsibility for the day‑to‑day running and overall performance of the shop when the Shop Manager is away.

• Support team members and volunteers in a positive, inclusive working environment.

• Passion about retail
• Ability to lead and motivate others
• Strong customer focus
• Strong planning and prioritisation skills for own workload and team workload
• Demonstration of values and behaviours central to our work

If you haven’t got management or supervisor level experience, we are still interested in people who want a career in retail, are prepared to work hard and are eager to learn.

• Competitive hourly pay, in line with the Real Living Wage
• 25 days’ paid holiday per year (pro‑rata for part‑time employees)
• Development workshops & courses that help build your career
• Comprehensive, personalised induction programmes tailored to your role when you join us
• Additional qualifications & development programmes to grow your skills
• Strong commitment to work‑life balance
• Family‑friendly policies & enhanced pay
• Competitive pension scheme & life assurance available to all employees
• 25% staff discount in all Mind shops
• Access to exclusive discounts at over 160 retailers through our employee savings app
• Employee Assistance Programme
• Cycle to Work Scheme
• Interest‑free season ticket loan

Mind Retail is a network of almost 200 shops across England and Wales, generating a net income of around £21 million per year. We have ambitious plans to grow over the next few years and are focused on fighting for mental health in a way we never have before.

We value the power of diversity. We embrace the different perspectives each of us brings. We are committed to creating an inclusive working environment where everyone is appreciated for being authentic and bringing their whole selves to work.

We are committed to safeguarding and promoting the welfare of employees and volunteers. In line with our Safer Recruitment policy, the successful candidate will be required to provide references and will be expected to undertake an enhanced DBS check.

Mind Retail is an equal opportunities employer, welcoming applicants from all communities. We are committed to the fair treatment of our staff, potential staff and volunteers, regardless of race, gender, religion, sexual orientation, responsibilities for dependants, age, physical/mental disability or offending background.

This job vacancy is exempt from the Rehabilitation of Offenders Act 1974 and the amendments to the Exceptions Order 1975, 2013 and 2020.