Sales Associate III

Overview

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last-for you to be yourself in. Coach is part of the Tapestry portfolio - a global house of brands committed to stretching what's possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.

The Sales Associate role is an integral part of the store's overall success and efficiency: demanding direct attention to our brand commitment when servicing our customers and driving results. Responsible for upholding Coach's Service and Selling Models, creating a positive first impression, building on-going customer relationships through a personalized experience, and leaving a positive, lasting impression.

• SALES FLOOR:
  Understands organizational objectives and makes decisions that align with Company priorities.
• Takes ownership and is committed to delivering results, while remaining actively aware of personal and store metrics; creates personal sales and clienteling strategies in partnership with the management team.
• Creates short- and long-term strategies to achieve personal metrics and performance goals.
• Takes ownership of personal survey results and creates plans to improve and overcome areas of opportunity.
• Represents Coach as a brand ambassador and demonstrates Coach's Selling and Service expectations at all times.
• Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics.
• Drives business through sales strategies, clienteling, sourcing new customers and maintaining ongoing productive relationships with customers.
• Creates positive impressions with customers by bringing best self to work through attire consistent with Coach's Guide to Style.
• Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and knowledge of competition.
• Provides in-depth product knowledge, including features, benefits, current offerings, and overall product value; communicates current pricing and promotional strategy to customers.
• Discusses product features and builds the sale by leveraging cross-selling skills; cross-sells and encourages beneficial product add-ons related to the customer's shopping needs.
• Is sensitive to customers' needs and tailors approach by reading cues; attends to unique and individual shopping needs of each customer.
• Works with multiple customers simultaneously and follows up with customers consistently to influence/close the sale.
• Flattens learning curve by flexing personal selling techniques to contribute to store financial results; builds lasting and loyal relationships with customers.
• Leverages Coach's tools and technology to support relationship building and clienteling efforts; creates enthusiasm and positivity for a shared vision and mission.
• Promotes and endorses a team selling environment; fosters an environment of teamwork, trust and collaboration with internal and external customers; remains solution oriented and adaptable to changing business and store needs.
• Welcomes feedback and adapts behaviors as appropriate; maintains a calm and professional demeanor at all times.

• Courage
  :
  Provides current, direct, complete, and actionable feedback; communicates clearly and addresses issues promptly.
• Creativity
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  Generates new and unique ideas and connections; is seen as original and value-added in brainstorming.
• Customer Focus
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  Is dedicated to meeting customer expectations; builds effective relationships and earns trust and respect.
• Dealing with Ambiguity
  :
  Adapts to change and uncertainty; makes decisions with incomplete information when needed.
• Drive for Results
  :
  Strives to exceed goals and contribute to bottom-line results.
• Interpersonal Savvy
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  Relates well to diverse people; uses diplomacy and tact to build rapport and manage situations.
• Learning on the Fly
  :
  Learns quickly in new problems; open to change; analyzes successes and failures for improvement.

• Strategic Agility
  :
  Sees ahead clearly and anticipates future consequences and trends; develops credible visions and strategies.
• Developing Direct Reports and Others
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  Provides challenging tasks; conducts development discussions; supports career goals and development plans.
• Building Effective Teams
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  Creates strong team morale; fosters open dialogue; defines success for the whole team; promotes belonging.

Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the…