Service & Repair Engineer

Service & Repair Engineer (Field Based)

Location:

Leeds / Wakefield

When you join Zuno, you join more than a trailblazing installation company. You become part of a rapidly growing team of experts. A proud partner with

E.ON, EDF Energy, Worcester Bosch, B&Q, Tesla, and Rangers/Watford Football Clubs – among others. Backed by Brookfield and a part of the Home Serve group, a team that works together to empower our customers  homes and lives.

Zuno offers…

• A great team culture – You will work across departments to make incredible things happen. Then, celebrate regularly with team socials and annual parties.
• A market-leading tech platform – Our team of developers is constantly improving our award-winning platform to support customers and engineers.
• Employee progression – We re passionate about our products and enjoy helping others. We also encourage extra training to support career progression.
• Customer champions – Our unique online journey empowers our customers. And through our award-winning app, we provide ongoing five-star support throughout the lifetime of our products.
• Award-winning products – We work with leading manufacturers to install high-quality products, with many being Which? and Quiet Mark approved.
• Global investors – We re proud to be backed by Brookfield and part of the Home Serve Group

To undertake service, repair and remedial work on domestic gas appliances and central heating systems. Working in customers  homes you will need to have experienced technical knowledge with great customer skills. Occasional boiler installations may be required in this role. You will be comfortable carrying out both work in progress (WIP) and post-installation audits on colleagues and subcontractors.

• Ensure all customers receive accurate advice relevant to their circumstances.
• Advise and coach engineers on best technical practice and customer service issues as required.
• Recognise and highlight abnormal problems or issues that could cause significant problems for customers or engineers and escalate to the appropriate manager.
• Communicate clearly and professionally with customers, engineers, and colleagues.
• Adhere to all relevant legislation, manufacturing regulations and company policies and procedures.
• Undertake service, repair and remedial work as assigned via the Zuno App. This will be the majority of the workload.
• Proactively seek advice and guidance where needed.
• Carry out WIP and Post-installation audits on both employed and subcontracted Gas Engineers as requested by the Compliance Team, submitting all paperwork via iAuditor to the Compliance Team.
• Complete full boiler installations occasionally when required.
• Attend customers  homes to meet with Gas Safe Register Inspectors and make good any remedial works found on the day.
• Occasionally carry out desktop auditing as requested by the Compliance Team.
• Represent Zuno in a professional manner at all times.
• Any other duties as required by the Management Team and Board of Directors in the course of employment with Zuno.

• ACS qualifications (CPA1, CCN1, CENWAT)
• GCSE (or equivalent) Maths and English
• A minimum of 5 years boiler service & repair experience with fault-finding on domestic gas boilers
• Relevant and up-to-date industry-specific boiler knowledge
• Experience of working in a customer-driven environment
• Health and Safety working experience
• Analytical and effective problem-solving skills
• Clear and effective communication skills with a good command of English
• Flexible and adaptable to workloads and tasks
• Confidence in working on own initiative as well as within a team
• IT literate
• Active listening skills

• 30 days annual leave + bank holidays
• Private medical cover with Aviva*
• 4 x salary Death in Service cover with Zurich*
• Enhanced family friendly leave
• Salary sacrifice pension matched up to 6%
• Free tea, coffee, fruit and breakfast
• Modern offices
• Social events
• Ongoing training and development opportunities

* After successful completion of the probationary period