Referral and Manager

Referral and Progression Manager## General information

Date Thursday, November 12, 2026

City Bradford Country United  Kingdom Working time

Full-time Closing Date
20-Nov-2026## Description & Requirements
** Be part of something great
** Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

Manage a team of Adult Skills Referral and Progression Advisors to deliver a high-quality learner experience from initial engagement to exit. Meet learner start volume targets and progression outcome targets each month.

Build strong internal and external stakeholder relationships promoting Maximus skills programmes that support people into employment.
** Essential Duties and Responsibilities
**** Management:
*** Manage Referral and Progression Advisors against contractual KPIs, attitude, team ethic, in order to ensure maximum performance levels are achieved.
* Develop, implement and manage action plans at Referral and Progression Advisor level to remedy performance concerns.
* Train/mentor/coach Referral and Progression Advisors to deliver high quality career and education information advice and guidance.
* Manage process for learner engagement ensuring CIAG is delivered, start targets are met and retention on programme is maintained.
* Mange an effective process for learners following course completion to support into employment, or further learning.
* Manage processes and performance of Referral and Progression Advisor records are maintained, accurate and up to date.
* Use MIS data to manage teams’ performance, tracking learner enrolment, caseloads, trends of engagement.
** Partnership and Employer Engagement:
*** Lead a team to build and develop effective working relationships with a range of external agencies to provide individuals with opportunities to achieve their education/training and/or employment goals.
* Actively identify opportunities with partner / employer organisations to drive engagement for starts and progression outcomes.
* Establish and maintain effective working relationships with a range of professionals, agencies, employers and partners.
* Represent Maximus professionally at sector events, external meetings and seminars, as required.
* Manage and plan presence at engagement events to promote Maximus at internal and external stakeholder events.
** Programme Development
*** Build collaborative working relations with Maximus Employer Services and employers to contribute to the development of learning programmes to support learners in to employment.
* Work with delivery teams to implement and plan programmes to meet the needs of learners and employers.
* Supporting Learners, Employers and Stakeholders:
* Undertake regular and meaningful reviews, focus groups, forums with stakeholders to ensure programmes and meeting their needs.
* Represent Maximus at employer, stakeholder meetings as required.
* Keep knowledge up to date in sector and curriculum specialisms.
** Staff Development:
*** Ensure that the CPD of staff in relation to occupational competence required for the delivery of the ASF programmes.
* Participate in any staff review/performance management processes involving the identifying and meeting of training needs for self and others.
** Quality Assurance & Compliance:
*** Adhere to Ofsted’s latest Education Inspection Framework and work towards being ‘Outstanding’ in all self-assessment/continuous improvement activities, teaching and learning, mock inspection(s) and actual…