Front Office Manager

Front Office Manager

As Front Office Manager you will lead the Front Office operation, always ensuring the delivery of an exceptional guest experience and promptly addressing all customer enquiries and booking requests to maximise revenue streams. You will also oversee recruitment, development and performance management of the front office team, ensuring departmental objectives are set and feedback is provided regularly.

• You have prior experience in managing a hotel front office or a similar position, with a solid understanding of hotel operations including reservations, check‑in/check‑out procedures and customer service.
• You possess excellent communication and interpersonal skills to effectively manage staff and interact with guests, providing guidance, handling complaints and queries professionally.
• You demonstrate strong leadership and organisational abilities, recruiting, managing and motivating staff, setting goals, delegating tasks and monitoring performance to keep the front office running smoothly and efficiently.
• You have a good understanding of hotel software and systems, including property management systems (PMS), booking engines and customer relationship management (CRM) tools, and can use these to manage reservations, track guest preferences, analyse performance data and support revenue initiatives.
• You will be required to provide a Basic Disclosure Check during onboarding, and only applicants aged 18 or over will be considered.
• Above all, you are passionate about providing an exceptional guest experience and living through our brand standards.

Aimbridge Hospitality EMEA is a division of the global Aimbridge Hospitality brand, working with notable hotel brands such as Hilton, IHG, Accor and Marriott. We believe people are the heart of our business and offer an inclusive, “people first” environment that encourages diversity and personal growth.

• Industry‑leading training and leadership development opportunities
• Hotel discounts portfolio‑wide – staff rates and up to 50% discount on food & beverage and spa
• Access to Stream – up to 40% pay earned automatically for savings to support your financial wellbeing
• 24/7 access to our employee assistance programme
• Flexible working opportunities
• Starting salary above national minimum wage

Ibis Styles Leeds City Centre Arena, Wade Lane, Leeds, West Yorkshire, LS2 8NJ