Leisure Club Assistant

Responsibilities

• Customer Engagement:
  Greet and assist guests in a friendly and professional manner, providing information about facilities, services, and programmes.
• Facility Maintenance:
  Ensure all equipment and areas are clean, safe, and in good working condition, following health and safety protocols.
• Pool and Gym Supervision:
  Monitor activity within the pool and gym areas to ensure a safe environment for all users.
• Programme Support:
  Assist with the delivery of leisure and fitness programmes, including group classes and one-on-one sessions.
• Administrative Duties:
  Carry out front desk operations, including bookings, payments, and membership inquiries.
• Health and Safety:
  Conduct regular checks and report any issues to ensure compliance with health and safety regulations.
• A calendar of wellness activities—from healthy lunches to wellbeing walks and the annual #Healthy Habits campaign.
• Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing.
• Healthcare Cash Plan options, from just 5 per month.
• Supporting your hospitality career growth through fully funded apprenticeship programmes.
• Internal development programmes, designed to support you as you grow within your role.
• Monthly and annual team member service awards, recognising and celebrating achievements.

• Customer Service
  
  Experience:
  
  Previous experience in a customer-facing role, ideally within the leisure or hospitality industry.
• First Aid Certification:
  Valid First Aid and CPR certification is highly desirable.
• Communication
  
  Skills:
  
  Excellent verbal and written communication skills.
• Team Player:
  Ability to work effectively within a team environment.
• Flexibility:
  Willingness to work various shifts, including evenings and weekends.

• Exclusive discounts for you, your friends and family
• Valor team member rates at our UK hotels, with rooms from just 30 Bed and Breakfast
• Discounted stays for friends and family
• 50% discount when dining in our restaurants and bars
• Free meals while on duty, keeping you well-fuelled
• Access to high-street discounts on a range of shops, experiences and more
• Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme
• Generous refer-a-friend bonuses, starting at 250