Operations Manager

We’re looking for an experienced and proactive Operations Manager to lead front of house, hospitality and events across a busy, multi-service catering operation.

The site serves approximately 1,500 colleagues daily, and daily catering for around 120 children at the on-site nursery. Additional services include extensive vending facilities, free-vend hot drinks, snacks and chilled and frozen products.

Our hospitality offer ranges from refreshments to boardroom-style working lunches. You’ll lead the team, deliver an excellent customer experience, maintain high operational standards and drive commercial performance across all service areas.

• Lead and develop the team, ensuring excellent service and presentation across all areas.
• Oversee hospitality and events from enquiry and booking through to delivery and invoicing.
• Coordinate event logistics, including menus, staffing, equipment and room layouts.
• Maintain food safety, allergen, health and safety and company compliance standards.
• Manage labour, purchasing, stock, waste and financial performance.
• Monitor sales and customer feedback, identifying opportunities to improve service and engagement.
• Maintain accurate records, audits, compliance checks and operational reports.
• Build strong relationships with clients, customers and colleagues.

• Experience managing operations within hospitality, contract catering or a similar environment.
• Proven leadership skills, with experience developing and motivating teams.
• Strong knowledge of food safety, allergens and operational compliance.
• Experience managing hospitality and event bookings.
• Excellent organisation and the ability to manage competing priorities.
• Commercial awareness, including labour planning, stock control, costing and invoicing.
• Confidence using IT systems and producing operational reports.
• A proactive, customer-focused approach with strong problem-solving skills.

• Free meals
• Free on-site gym
• Onsite free car parking
• Electric vehicle charging points
• Nursery facilities
• Contributory pension scheme
• Grow your career with our Career Pathways and My Learning programmes
• Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
• Exclusive travel discounts with TUI, Expedia,  and many more
• Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
• Up to 44% off cinema tickets to enjoy your favourite blockbuster
• Receive cash rewards every time you spend and use them on a wide range of brands
• Un-wind with us with free wellness, mindfulness and exercise classes
• You can share all discounts and offers with your friends and families

Restaurant Associates provides brilliant hospitality through our food, drink and services. We work with our partners and collaborate with our clients to achieve great things together.

Every day, our teams of passionate hospitality professionals strive for excellence in delivering employee dining and hospitality to some of the UK's leading workplace as well as inspiring exceptional experiences in iconic cultural and heritage destinations.

Job Reference: com/1210///SU #RA Group

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!