Call Centre Agent Bank

Looking for flexible work where your phone skills can help make new medicines safer for patients?

Fortrea’s Clinical Research Unit in Leeds is where life-saving medicines begin their journey
.

You’ll be part of a team that asks one crucial question:
will this new medicine be safe? If you enjoy working in a fast-paced environment, speaking with people and contributing to meaningful research while keeping flexibility in your schedule, this could be a great fit.

This is a Bank (0-hours) position, where work is offered based on clinic demand.

• Office-based job at our Drapers Yard Clinical Research Unit, just a 7-minute walk from the train station
• Shifts are typically available Monday to Friday during office hours, with the potential for occasional late shifts (up to 8 PM) and some Saturdays
• During busier periods, you could work up to 37 hours per week; however, the number of hours offered can vary from week to week depending on operational needs.

This role offers the opportunity to gain experience in a clinical research environment, supporting important studies while working flexibly around other commitments.

You will build and maintain Fortrea´s Study Participant database of healthy volunteers and patients for clinical trials. You see how important this is for us: we need the right person assigned to the right study within the right timeframe - so ability to work towards deadlines whilst balancing quality of work is a must.

And this is what you will not do:
Cold calling. You don’t have to go out there to find participants:
Fortrea has been conducting clinical research studies for more than 30 years, so we have our own pool of interested individuals.

Your main responsibilities will be:

• Phone Screening new study participants … and be an active LISTENER : collect participant’s demographic data, performing medical history questionnaires, create new profiles in the database, accurately entering individual´s information in the system.
• Assessing Suitability :
  You’ll assess the suitability of potential participants and match them to the right clinical trial based on their medical history and therapeutic indication.
• Explaining Studies :
  Effectively communicate the importance of the clinical trial to participants, ensuring they fully understand all necessary details before making the decision to participate.
• Scheduling Appointments :
  Organize appointments for qualified participants ensuring all logistical arrangements are coordinated efficiently.

This 0-hours role is well suited to someone with strong communication skills who enjoys working in a structured phone-based environment:

• Previous Call Centre experience is ideal. We’ll also consider applications from customer service, retail sales, technical support, help desk or similar fields.
• Excellent communication skills:
  You’ll be an empathetic listener, able to respond confidently to volunteers’ emotions while maintaining professionalism and courtesy.
• IT proficiency:
  Basic knowledge of Microsoft Office (Outlook, Word, Excel).
• Education:
  
  You should have at least a GCSE-level education.

The nature of the work is fast-paced, and priorities change rapidly, last minute deadlines are not uncommon, so you are confident adapting to change and prioritizing.

While experience in clinical trials is a bonus, it’s not a necessity: we provide full training with our doctors to teach you everything you need to know.

This is a fantastic opportunity to be part of a pioneering company and contribute to groundbreaking medical research. Apply now and be part of an extraordinary journey!

Learn more about our EEO & Accommodations request here.