User Researcher

This is an exciting opportunity for an experienced User Researcher to join the Cyber Improvement Programme (CIP) within the Cyber Operations Directorate. CIP is a nationally significant initiative focused on strengthening cyber resilience across the health and social care sector, improving safety for patients and service users through improved cyber security by 2030.

You will bring a user‑centred and inclusive approach to understanding user needs and shaping services that deliver meaningful outcomes. You will work in a fast‑paced environment, supporting multidisciplinary teams to make evidence‑based decisions, and self‑manage competing priorities across multiple programmes.

You will join a collaborative user research community, working closely with colleagues across NHS England. Your work will have real‑world impact, directly informing national cyber‑security improvements and protecting critical services.

• Conduct end‑to‑end quantitative and qualitative user research, translating objectives into robust study designs and managing the full research lifecycle: planning, sampling, survey scripting, discussion guide development, recruitment, moderation of interviews and workshops, analysis, and insight triangulation.
• Provide specialist user research expertise to support the design, delivery and continuous improvement of digital and non‑digital services, leading research activities that generate actionable insight for product strategy, service improvement and operational decision‑making.
• Engage with senior clinical, operational and policy stakeholders, balancing complex and sometimes competing requirements, and demonstrating professionalism, empathy and clear communication in challenging or sensitive contexts, including research with vulnerable participants.
• Work autonomously, prioritise competing tasks, and travel occasionally to conduct research and attend stakeholder, team and programme meetings, seeking guidance from line managers where needed.
• Review complex documentation, analyse research data and produce high‑quality reports with sustained concentration and attention to detail.

We cannot offer visa sponsorship for any vacancies.

For informal visits contact:
Lily Law, Senior User Researcher, england.cyber