Field Service Engineer

GEA Group Ltd operates within the industrial sector of the refrigeration industry, specialising in heavy commercial refrigeration plant systems. This field‑based role is part of a growing team of Service Engineers.

• Service and maintain heavy commercial refrigeration equipment and plant, including chilled water systems.
• Work on a small amount of air‑conditioning equipment.
• Maintain a strong customer‑focused approach throughout all processes, ensuring customer expectations are consistently met.
• Primarily maintenance‑based while responding to reactive service calls when required.
• Support the Service Manager in resolving technical issues and reducing repetitive service calls in a timely manner.
• Promote system improvements and modifications to customers to enhance operational performance.
• Provide technical support to apprentices and customers.
• Ensure full compliance with Health, Safety & Quality regulations and policies.
• Attend site visits to troubleshoot, rectify faults, and educate customers where necessary.
• Conduct site audits.
• No supermarket work.

• Ensure high levels of customer satisfaction.
• Represent GEA Group professionally while on site.
• Support capacity planning and work scheduling processes.
• Maintain company technical and safety standards in accordance with Health & Safety procedures.
• Recommend improvements where necessary and report accidents and near misses.
• Provide technical support and coaching to team apprentices.
• Remain up to date with safety standards and safety equipment requirements.
• Champion and promote a strong safety culture in the workplace.

• Mechanical or Electrical engineering background.
• Previous experience in servicing or maintaining machinery.
• City & Guilds 2079 qualification essential.
• Preferred City & Guilds 2078 (Ammonia).
• Strong understanding of industrial and commercial heating & refrigeration.
• High standard of technical expertise in various types of machinery.
• Knowledge of industry developments and product/system knowledge.
• Ability to build long‑term relationships.
• Must have legal right to work in the UK – sponsorship is not provided.