Field Service Engineer

About the position

GEA is one of the world’s largest systems suppliers for the food, beverage and pharmaceutical sectors. Our portfolio includes machinery and plants as well as advanced process technology, components and comprehensive services. Guided by a strong sense of purpose, our more than 18,000 dedicated employees work to enhance the sustainability and efficiency of production processes globally.

• Service and maintain heavy commercial refrigeration equipment and plant, including chilled water systems.
• Work on a small amount of air‑conditioning equipment.
• Maintain a strong customer‑focused approach throughout all processes, ensuring customer expectations are consistently met.
• Primarily maintenance‑based, while responding to reactive service calls when required.
• Support the Service Manager in resolving technical issues and reducing repetitive service calls in a timely manner.
• Promote system improvements and modifications to customers to enhance operational performance.
• Provide technical support to apprentices and customers.
• Ensure full compliance with Health, Safety & Quality regulations and policies.
• Attend site visits to troubleshoot, rectify faults, and educate customers where necessary.

• Ensure high levels of customer satisfaction.
• Represent GEA Group professionally while on site.
• Support capacity planning and work scheduling processes.
• Maintain company technical and safety standards in accordance with Health & Safety procedures.
• Recommend improvements where necessary and report accidents and near misses.
• Provide technical support and coaching to team apprentices.
• Remain up to date with safety standards and safety equipment requirements.
• Champion and promote a strong safety culture in the workplace.

• Mechanical / Electrical engineering background.
• Previous experience in servicing / maintaining machinery.
• Preferred City & Guilds 2078 (Ammonia).
• Strong understanding of Industrial and Commercial Heating & Refrigeration.
• High standard of technical expertise in various types of machinery.
• Product/systems knowledge.
• Knowledge of industry developments.
• Ability to build long‑term relationships.
• Must have legal right to work in the UK – sponsorship is not provided.

GEA is an equal opportunity employer. Applicants will therefore receive consideration for employment without regard to age, sex, race, color, religion, world view, national origin, genetics, disability, gender identity, marital status, sexual orientation, veteran status or any other protected characteristic required by applicable law. Applicants with disabilities are welcome and will be given special consideration if they are equally qualified.