Field Service Engineer

GEA is one of the world's largest systems suppliers for the food, beverage and pharmaceutical sectors. Our portfolio includes machinery and plants as well as advanced process technology, components and comprehensive services. Guided by a strong sense of purpose, our more than 18,000 dedicated employees work to enhance the sustainability and efficiency of production processes globally.

GEA Group Ltd operates within the industrial sector of the refrigeration industry, specialising in heavy commercial refrigeration plant systems. This role would ideally suit an engineer with experience in industrial refrigeration. We would also consider experienced engineers from the retail or supermarket sector who are looking to develop their career in large-scale industrial refrigeration.

This is a field-based role within a growing team of Service Engineers, offering strong technical exposure and career progression opportunities.

Report directly to the Service Manager.

Adhere strictly to company policies and procedures.

• Service and maintain heavy commercial refrigeration equipment and plant, including chilled water systems.
• Work on a small amount of air-conditioning equipment.
• Maintain a strong customer-focused approach throughout all processes, ensuring customer expectations are consistently met.
• Primarily maintenance-based, while responding to reactive service calls when required.
• Support the Service Manager in resolving technical issues and reducing repetitive service calls in a timely manner.
• Promote system improvements and modifications to customers to enhance operational performance.
• Provide technical support to apprentices and customers.
• Ensure full compliance with Health, Safety & Quality regulations and policies.
• Attend site visits to troubleshoot, rectify faults, and educate customers where necessary.
• Conduct site audits.
• No supermarket work

• Ensure high levels of customer satisfaction.
• Represent GEA Group professionally while on site.
• Support capacity planning and work scheduling processes.
• Maintain company technical and safety standards in accordance with Health & Safety procedures.
• Recommend improvements where necessary and report accidents and near misses.
• Provide technical support and coaching to team apprentices.
• Remain up to date with safety standards and safety equipment requirements.
• Champion and promote a strong safety culture in the workplace

• Mechanical / Electrical engineering background
• Previous experience in servicing / maintaining machinery.
• City & Guilds 2079 qualification essential
• Preferred City & Guilds 2078 (Ammonia)
• Strong understanding of Industrial and Commercial Heating & Refrigeration
• A high standard of technical expertise in various types of machinery.
• Natural solutions provider.
• Product/systems knowledge
• knowledge of industry developments
• Ability to build long term relationships
• Must have legal right to work in the UK - sponsorship is not provided