Customer Experience Maintenance Technician

Stonebridge Homes, part of Henry Boot, is a Leeds-based house builder with over 25 years' experience delivering premium, high-specification homes designed for modern living across Yorkshire, the North East and the Midlands.

We create quality homes with character, each with a distinct sense of place - homes where families feel connected and part of a community.

Stonebridge Homes is a Leeds-based house builder, operating throughout Yorkshire, North East and Lincolnshire, with a well-deserved reputation for building quality, high specification homes in sought after locations. We have a wealth of experience in the house building industry and a proven track record in delivering successful housing schemes.

As the business grows, we are focused on retaining our strong dynamic culture with, at its core, a committed and passionate workforce and our well-earned reputation for innovation and quality. It really is a great time to join our company as we commence the next exciting chapter.

The purpose of this role is to safely and efficiently undertake remedial work in a customer's home to the standards and timescales set out by Stonebridge and the successful candidate will predominantly cover sites in the North-East and North Yorkshire.

The ideal candidate will have time served and experience in one or more of the following trades (joiner, finishing joiner, painting and decorating, mastic, cosmetic surgeon, tiling, plumbing). You will be able to plan and organise your work, whilst demonstrating high levels of flexibility and have the ability to build rapport with customers and be committed to delivering high quality outcomes for customers.

• Ensure all work undertaken in a customer's home is done so in line with company health & safety policies and any associated risk assessments
• Close out allocated build defects to the standard set out in the construction quality guide and within the agreed timescales
• Consistently adhere to exceptional standards of behaviour and attitude when working in a customer's home. Act as an ambassador for our business and brand when interacting with customers and our supply chain partners
• From the appropriate point maintain contact with the customer to provide them with timely decisions on workload and prioritisation changes
• Raise any technical areas of development with the Maintenance Team Manager and be willing to undertake training to expand skill base
• Remain flexible in approach to work and customers to respond to changing priorities whilst maintaining the ability to work to high standards under pressure
• Demonstrate visible pride in the work undertaken

• At least 5 years time served or experience in one or more of the following trades; joiner, finishing joiner, painting & decorating, mastic, cosmetic surgeon, tiling, plumbing
• Full, clean driving licence
• Great communication and rapport building skills
• Committed to delivering high quality outcomes for our customers
• Ability to work on own and as part of a team
• Act as a role model for our values demonstrated via behaviour and attitude
• Demonstrate high levels of flexibility and ability to plan and organise

We offer an opportunity to work in a growing business led by its values in a fast-paced environment. Our benefits package includes:

• Salary £31,000 - £33,000 dependent on experience
• Discretionary Annual Staff Bonus Scheme
• Enhanced holiday entitlement
• Private Healthcare
• Access to the Pension scheme
• Company van will be provided