Service Representative

Position: Service Representative I
Location: Lee's Summit

Lee's Summit Parks and Recreation is an accredited, gold medal award-winning agency with over 45 full-time professionals and over 300 seasonal and part-time staff who provide the Lee's Summit community with dozens of quality recreational opportunities. EOE Employment at LSPR guarantees the opportunity to learn communication and organizational skills, professionalism, and civic responsibility while building outstanding personal and work relationships.$16.93

Responds to telephone requests, assists patrons and performs a wide variety of administrative functions for the entire parks and recreation staff. Process high volumes of registrations and memberships and maintains critical cash controls.

Enjoy great benefits including 12 paid holidays, two personal days, vacation time, sick time, tuition reimbursement, Health, Dental, Vision, and Life Insurance, Short-Term and Long-Term Disability, Flexible Spending Accounts, Employee Assistance Program (EAP), Missouri Retirement System (LAGERS) and many, many more! A complete list of benefits can be found yoflsbenefits.comJob Scope:

No budgetary or supervisory responsibilities.

Essential Duties and Responsibilities:

1. Primary point of contact for department patron service. Assists patrons and accepts registrations. Responds to telephone requests and assist patrons with a wide variety of questions.
2. Schedule facility reservations and prepare appropriate notices.
3. Creates, maintains and performs data entry into the Rec Trac System.
4. Maintains administrative records and files.
5. Processes financial transactions for and maintains all transaction history.
6. Assists other Parks and Recreation facilities with transactions and patron services. May perform duties and responsibilities of various patron service positions throughout the department as needed.
7. Accepts payments and balances daily receipts deposit.
8. Count, balance cash and document petty cash box.
9. Assists with Rec Trac maintenance and prepares system reports as requested.
10. Assist with program rescheduling as needed.
11. Perform Pool Party Room, Gym and Lock-In Rental Management, as well as other facility or amenity rentals as directed or assigned; verify certificate of liability insurance, arrange for security, and arrange for room set up and supplies needed.
12. Review online registrations and household requests.
13. Receives, collects and compiles patron feedback and comments regarding programs, facilities, and events; responds to and reports patron feedback and comments according to established procedures.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar or related to the position.

Peripheral Duties:
1. Performs all other related duties as assigned.

Minimum Qualifications:

1. High school diploma or equivalent required; and
2. Minimum one year experience in customer service preferred; and,3. Basic first aid, AED, and CPR certification is required within three (3) months of the date of hire.
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