Sales Support Specialist

Preferred Qualifications

• Advanced keyboarding skills with exceptional speed and accuracy.
• Intermediate proficiency in Microsoft Office applications.
• Confidence and adaptability when learning and navigating new systems and applications.
• Demonstrated strengths in:
  • Communication
  • Organization
  • Multitasking
  • Problem solving
  • Time management
  • Strong commitment to and passion for delivering excellent customer service.

Headquartered in the Missouri Research Park in St. Charles, MO, Distribution Management is a national technology, fulfillment, and distribution provider specializing in automated order handling, managed supply services, wholesale services, and e‑commerce fulfillment. DM can reach 99 % of the U.S. within one to two days and some international destinations within three days from its five strategically located distribution centers. DM’s order accuracy rate of 99.9 % is reflective of its focus on operational excellence, efficiencies that have resulted from significant investment in technology and a dedicated IT development staff specializing in integration, automation, and real‑time reporting.

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• Support the sales team by executing customer service and transactional activities accurately, efficiently, and within established service levels.
• Perform rapid, high‑volume order entry with a strong focus on accuracy, completeness, and compliance with order requirements.
• Serve as a primary operational point of contact for dealer partners regarding order status, fulfillment questions, and issue resolution.
• Operate effectively in a highly technology‑driven environment, utilizing order management systems, phone systems, and multiple computer applications to support sales and customers.
• Review, validate, and release deferred or on‑hold orders, ensuring all required criteria are met and that discrepancies are addressed promptly.
• Respond promptly to customer inquiries, concerns, and issues by:
  • Reviewing and following established processes and procedures
  • Communicating effectively with customers, third parties, and internal teams
  • Investigating root causes
  • Documenting issues and resolutions clearly
  • Organizing resolution documentation for future reference and review
• Partner cross‑functionally with Sales, Operations, Billing, Supply Chain, and other internal teams to ensure timely and accurate order fulfillment.