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Senior Journey & Process Improvement Leader
Job in
Lee's Summit, Lees Summit, Jackson County, Missouri, 64002, USA
Listed on 2026-07-07
Listing for:
Blue Cross and Blue Shield of North Carolina
Full Time
position Listed on 2026-07-07
Job specializations:
-
Business
Change Management
Job Description & How to Apply Below
Location: Lee's Summit
Blue Cross and Blue Shield of North Carolina is looking for a candidate to manage and measure the experience lifecycle from conception to implementation. The role involves consulting with senior leaders on process transformation and ensuring delivery of experience expectations across all customer segments.
The ideal candidate should have over 8 years of experience in customer experience and hold a Lean Six Sigma certification. You’ll enjoy a flexible work environment with competitive benefits and professional development opportunities.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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