Principal Project Manager

Title and Summary

Principal Project Manager

The Global Business Solutions Center (GBSC) Project Management team serves as an internal consulting partner to the Shared Services Organization, supporting Marketing, Finance, People and Capability, Law, Franchise, and Integrity. We are seeking a Principal Project Manager to help drive our customer experience strategy through innovation and problem solving. This role will support identification, planning, and execution of projects across the Shared Services Organization and stakeholder groups.

The ideal candidate is a highly collaborative professional with strong process and project management skills, capable of coordinating global relationships across cross‑functional teams, third‑party providers and regional stakeholders. Working closely with Operational Workstream Leads and key internal partners, this individual will identify opportunities, develop project plans and deliver strategic initiatives.

• Plan, develop, and manage project schedules to ensure the timely completion of key milestones and deliverables across cross‑functional initiatives.
• Partner with Finance, Legal and other business stakeholders to support operational initiatives, ensuring alignment with financial controls, regulatory considerations and business priorities.
• Identify opportunities to enhance processes and tools by analyzing inefficiencies and recommending scalable solutions that support best practices and continuous improvement.
• Create, manage, and distribute status and progress reports to keep leadership and project teams informed on project performance, risks and timelines.
• Provide regular updates to senior management on the status of critical project deliverables, key risks, and milestone progress.
• Conduct analysis and assessment activities to deliver timely insights and actionable recommendations to stakeholders, supporting data‑driven decision‑making.
• Facilitate collaboration across business, Finance and Legal teams to ensure projects meet operational, compliance and governance requirements.

• Experience supporting large‑scale, cross‑functional transformation initiatives within complex organizations.
• Proven ability to evaluate business processes and recommend strategies to streamline operations and improve efficiency (e.g., Lean Six Sigma methodologies).
• Experience partnering with Finance and Legal teams to support initiatives involving governance, financial oversight, regulatory requirements or operational controls.
• Background in management consulting, professional services or internal consulting roles, with experience advising stakeholders on business process improvements and strategic initiatives.
• Strong project and/or program management experience with a solid understanding of the full project lifecycle.
• Experience in risk management and investigations, with the ability to apply sound judgment and provide thoughtful consultation on business process improvements.
• Excellent written, verbal and presentation communication skills with strong stakeholder management abilities.
• Demonstrated experience analyzing operational data to inform business decisions, with expertise in process management, including process design, optimization and systems improvement.

• Abide by Mastercard’s security policies and practices.
• Ensure the confidentiality and integrity of the information being accessed.
• Report any suspected information security violation or breach.
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job‑related knowledge, skills and experience.

Mastercard benefits for full‑time employees generally include: insurance (including medical, prescription drug, dental, vision, disability and life insurance); flexible spending and health…