Director, Technology Delivery Center of Excellence​/PMO

Additional Information About the Role

Director, Technology Delivery Center of Excellence/PMO

Leads the Technology Delivery Center of Excellence (COE) and PMO by defining and communicating the COE vision, strategy, operating model, governance, and KPIs to standardize delivery across the enterprise. Oversees enterprise program and portfolio management — including intake, prioritization, stage-gates, tooling, reporting/dashboards, and post‑implementation reviews — to ensure projects meet scope, schedule, budget, and value targets. Partners with business, technical, and executive stakeholders to align investments, shape resource and budget plans, manage cross‑functional dependencies, and drive adoption and change management.

Provides leadership, coaching, and capability‑building for PMO and delivery teams to sustain consistent delivery practices and continuous improvement.

BJC Health Care is one of the largest nonprofit health care organizations in the United States, delivering services to residents primarily in the greater St. Louis, southern Illinois and southeast Missouri regions. With net revenues of $6.3​n and more than 30,000 employees, BJC serves patients and their families in urban, suburban and rural communities through its 14 hospitals and multiple community health locations.

Services include inpatient and outpatient care, primary care, community health and wellness, workplace health, home health, community mental health, rehabilitation, long‑term care and hospice.

BJC is the largest provider of charity care, unreimbursed care and community benefits in the state of Missouri. BJC and its hospitals and health service organizations provide $785.9​n annually in community benefit. That includes $410.6​n in charity care and other financial assistance to patients to ensure medical care regardless of their ability to pay. In addition, BJC provides additional community benefits through commitments to research, emergency preparedness, regional health care safety net services, health literacy, community outreach and community health programs and regional economic development.

BJC’s patients have access to the latest advances in medical science and technology through a formal affiliation between Barnes‑Jewish Hospital and St. Louis Children’s Hospital with the renowned Washington University School of Medicine, which consistently ranks among the top medical schools in the country.

By “Caring for Systems that Care for People”, BJC Health Care Information Services (IS) is a key enabler of the mission, strategy and operating excellence that is associated with BJC Health Care. Information Services is comprised of over 650 individuals working together to provide effective delivery of system development, implementation and support as well as strategic IT planning and analysis to BJC’s Hospitals and health Service Organizations.

Reports to the VP Tech Strategy & Planning and responsible for the Technology Project Management Office. Development, implementation, and management of the Technology Delivery Centers of Excellence including User Research & Design, Project, Agile Process Improvement, Capacity Management and Testing. Responsible for establishing the standards and processes; training, coaching and mentoring targeted stakeholders (i.e. user researchers, designers, project managers, scrum masters, and testers).

The establishment of and adherence to project management methodologies and toolsets that support enterprise analysis of demand and initiation of projects and programs to respond to that demand, and delivery of programs and projects. This role will provide quality leadership and continuous improvement guidance to the IT organization through strong collaboration and partnership, ensuring compliant, efficient, and scalable IT systems and processes enable the execution of organizational initiatives and promote inspection readiness.

• Manages individual(s) including but not limited to: onboarding and hiring, training, workload management & performance evaluations, conducting professional development plans as needed.
• Ensures that the productivity…