Shared Services Program Coordinator

Job Description

Job Description

MARC is the association of local governments and metropolitan planning organization for the bistate Kansas City region. MARC serves as a forum for cities, counties and partners to work together on regional issues, including transportation, the environment, workforce and economic development, aging services, community development, quality early learning, public safety communications, emergency services and effective local government. Through planning, coordination and shared solutions, MARC helps communities across the region work more efficiently and effectively while advancing social, economic and environmental progress.

MARC is seeking a Shared Services Program Coordinator who will help local governments and public-sector partners connect with services that support stronger, more efficient operations. This role will support several value-added programs and by-request services for MARC members, helping members understand available options, navigate resources, and receive excellent service.

We are looking for someone who:

• Loves organizing projects, timelines and details.
• Enjoys helping customers and solving problems.
• Learns new technology quickly and isn’t intimidated by software platforms.
• Notices gaps and proactively fixes them.
• Can manage multiple projects without losing track of priorities.
• Balances independence with collaboration.
• Naturally looks for ways to improve processes and make work easier for others.
• Takes ownership rather than waiting for direction.
• Values public service and enjoys supporting local governments and community impact.

This is a full-time, exempt professional position that supports MARC’s shared services, including KC Gov Jobs, the MARC salary survey, Government Training Institute, planning and permitting services, cooperative purchasing, and other member-focused resources. This is a newly adapted position created to bring together work that has been spread across multiple staff members and to add capacity for important programs within Local Government Services.

The right person will be comfortable learning existing workflows while also identifying opportunities to improve systems, expand reach, and support long-term program sustainability.

Program Management

• Track deliverables, timelines and deadlines to support successful service delivery
• Assist with marketing and outreach plans for shared services, including coordination with Public Affairs staff on promotional pieces and timelines.
• Support major member events and engagements in coordination with other MARC staff.

System Optimization

• Maintain technology platforms while identifying ways to improve processes, strengthen services, and expand impact.
• Support use of software platforms such as Growth Zone and help maintain accurate information, invoices and program records.

Member Support

• Serve as a primary point of contact for inbound member questions and help members understand the programs and services available to them.
• Outreach & Partnerships
• Build and maintain relationships with contacts in public agencies to support participation in MARC shared services.

Business Operations

• Develop, coordinate and manage client contracts for MARC shared services.
• Prepare and issue invoices and maintain documentation necessary for grant reporting.
• Maintain shared service budgets and assist in monitoring the financial viability of each service.

The anticipated mid-level starting salary range is approximately $70,000 to $80,000 , depending on qualifications. MARC offers a collaborative, mission-focused work environment and a competitive benefits package.

• Health
• Dental
• Vision
• Group-term life options
• Benefit allowance for benefit-eligible employees

We are most interested in finding the best candidate for the job, and we understand that candidate may come from a less traditional background. MARC may consider an equivalent combination of knowledge, skills, education and experience to meet minimum qualifications.

The ideal candidate will possess the following:

• Education :
  Bachelor’s degree from an accredited college or university. Additional relevant experience may be considered in lieu of education.

• Work Experience :
  At least three years of experience in program coordination, training management, event management, or a related field. Direct experience coordinating programs, services, events, training, member engagement, or customer-facing operations required.

• Experience working with local governments or public-sector organizations preferred.

• Technology Experience :
  Demonstrated ability to learn and use technology platforms, customer relationship management systems, learning management systems, or similar software required. Experience with platforms such as Growth Zone, Salesforce, CRM systems, or TalentLMS is ideal but not required.

• Skills, Knowledge and Abilities

• Initiative and follow-through:
  Skilled in taking initiative, anticipating needs, learning and adapting as work…