Mail & Receiving Services Operator - Enterprise Physical Operations

Location

SAINT LOUIS, MO 63110

40

The Enterprise Physical Operations, Infrastructure, Capital Programs & Real Estate (EPO) department at WashU provides integrated operational, infrastructure, planning, and facility services that support the university’s mission of excellence in education, research, patient care, and community engagement. Guided by our PRIDE+ Core Values of Professionalism & Planning, Respect & Responsibility, Integrity & Integration, Dedication & Delivery, Excellence & Enterprise Alignment, and Accountability & Stewardship, EPO fosters a culture centered on collaboration, strategic partnership, innovation, accountability, and service excellence across the university enterprise.

EPO manages and supports 28 million gross square feet across 235+ buildings and associated infrastructure systems, encompassing academic, research, clinical, residential, administrative, and support facilities across the university’s campuses and operations. Our teams provide strategic leadership and operational expertise in facility management, infrastructure services, capital project delivery, real estate operations, planning, sustainability, engineering, maintenance, environmental services, public safety support, and enterprise operational services.

EPO creates and maintains safe, innovative, efficient, mission-driven environments that support our students, faculty, staff, patients, researchers, and community partners. For additional information and to hear directly from members of our team, please visit: https://facilities.med.wustl.edu/Careers. Responsible for obtaining, processing, sorting, and distributing mail and/or packages to the campus and providing customer service. The primary focus may be in a mail room, on a shipping/receiving dock, or on operating a meter.

• Works with campus partners such as USPS, Fed Ex, UPS, and Amazon as well as campus departments to intake mail and/or packages each day.
• Accuracy, efficiency, and teamwork are critical success factors, as volume is significant.
• Processes intake for each item.
• Unload, scan, sort, and shelve packages for pickup, delivery to customers, or placement in lockers.
• Counts and sorts mail.
• Weighs, scans, and sorts metered items.
• Processes outgoing items by delivering mail and/or packages or locating and scanning each package that customers come to pick up.
• Carries a valid driver’s license at all times.
• Must observe all posted speed limits and drive no faster than 10 MPH in areas where there are none posted.
• Provides customer service to staff, faculty and/or students who need help finding or mailing/shipping items.
• Verifies proper identification, obtains signatures on handheld units, and uploads signatures to the master database.
• Provides timely look-up functions for mail and/or packages using university and industry-specific software.
• Assists in maintaining accurate names and addresses in the mail forwarding system while complying with US Postal mail processing forwarding guidelines.
• Demonstrates safety protocols at all times and attends regular training.
• Performs other duties as assigned.

• Normal office environment
• High-noise environment
• Exposure to moving machinery
• Dust, dirt, grease, or other disagreeable elements
• Ability to travel to various on- and off-campus locations

• Typically standing or walking
• Frequent lifting of 25 lbs. or more
• Typically bending, crouching, and stooping.

• Heavy equipment (forklift, etc.)
• Operate motor vehicle

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job…