Customer Service Representative

5455 Lee Summit Road, Lees Summit, Missouri 64064

Deliver superior customer support by answering customer calls and problem-solving to help customers continue to live life outside. Build sales experience by upselling additional services to customers who are looking to enhance their outdoor living space.

• High standards for excellence, integrity and customer service
• Excellent customer service skills
• Ability to resolve conflict in a professional and decisive manner
• Foundational sales skills to upsell products and services to meet customer needs
• Written and verbal communication skills for professional business interactions
• Proficient computer skills, especially with Microsoft Office applications (Word, Excel, Outlook, PowerPoint)
• Familiarity with social media applications (Facebook, Instagram, Linked In)
• Ability to learn and apply general knowledge of the company, products and services
• Ability to read, comprehend and adhere to instructions, processes and procedures
• Keen attention to detail
• Mathematical skills to calculate (add, subtract, multiply, and divide) in all units of measure, using whole numbers and decimals to determine rate, ratio, and percent
• Good organizational and time management skills, including punctuality for on-time attendance
• Ability to work independently under general supervision and collaboratively as part of a team
• Ability to talk and type simultaneously when interacting with customers
• High school diploma or general education degree (GED); or up to one-year related experience and/or training; or an equivalent combination of education and experience
• Associate degree from a two-year college or technical school preferred
• Ability to speak, read and write fluently in English is required
• You must be physically located in the United States while performing this job

• Awesome teammates dedicated to values, customers, lawn science and you
• Competitive wages
• Opportunities to grow your career
• Affordable medical and prescription drug plans
• Financial health resources, including 401(k)
• Training & Development
• Paid Time Off/Sick Leave

$27,669.00 - $58,865.00. The range is based on qualifications, including experience, training, and other considerations. Factors may include skills, experience, geographic location, quality and quantity of work, and internal pay alignment. Most candidates will begin in the lower half of the range.

We are an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities. Tru Green is proud to affirm our commitment to hiring veterans. We encourage diverse candidates to apply to this position.