Review & Support Specialist

Aid Kit is revolutionizing how aid reaches those who need it most. We're on a mission to empower nonprofits and governments to deliver aid and public benefits with unprecedented efficiency. We are seeking remote Application Review & Support Specialist to join our dynamic team on a short-term contract for a new Homeowner Relief program in Cook County, Chicago.

Aid Kit's cutting-edge technology transforms complex cash assistance programs into streamlined, secure, and dignified experiences. By seamlessly connecting applicants to vital resources, we're making aid radically accessible for diverse populations—including unhoused and unbanked individuals. From simplifying benefits modernization projects for state agencies to standing up efficient disaster relief programs, Aid Kit helps its partners deliver aid with dignity.

We were our own first customer—Aid Kit started as a nonprofit initiative born from the need to support systematically excluded workers during the early days of the COVID-19 pandemic. Today, Aid Kit provides the technology backbone for some of the nation's most innovative public safety net programs, having distributed hundreds of millions of dollars to people in need.

As we continue to grow rapidly, the opportunity for impact is immense. Apply to join our team if you're seeking meaningful, flexible, and impactful work.

The Applicant Review & Support Specialist (RSS) will use Aid Kit's platform to provide support for the Cook County Homeowner Relief program - a short-term program offering one-time assistance of $1,000 to 15,000+ low-income homeowners in Cook County, Chicago affected by recent increases in property taxes.

• Leverage Aid Kit's custom platform to conduct thorough application reviews carefully and quickly, validating correct documents, flagging where corrected documentation is needed or potential fraud to ensure compliance with program and documentation requirements.
• Participate in program-specific training sessions and RSS team meetings.
• Collaborate with other RSS and Managers to identify common applicant issues, reduce fraud, and improve Aid Kit's overall recipient support process.
• Respond to customer support tickets via phone, email, and text using Aid Kit's custom tools, ensuring accurate, friendly, and timely responses.
• Troubleshoot applicant issues during the application and payment processes to ensure timely resolution.
• Perform additional customer support & review tasks as needed based on program demands.

These are not firm qualifications; we value skills and a growth mindset over checking boxes:

• Required
  
  Skills & Experience:
  
  
  • Self-motivated and effective in managing tasks autonomously in high-volume settings
  • Quick analytical thinking to decide whether documents are valid, need re-submission or fraud is suspected
  • Keen eye for detail and adherence to protocol
  • Tech-savvy and able to quickly learn Aid Kit's systems (training provided)
  • Bilingual proficiency in English and Spanish for effective communication (note: we may hire some specialists who are not bilingual)
  • Excellent oral and written communication skills
  • Compassionate and sensitive to the nuances of working with vulnerable populations
• Nice to Have:
  • Experience in customer service and application review in large scale programs
  • Flexible schedule and ability to adjust to changing circumstances
• Additional Requirements:
  • Reliable computer and stable internet connection
  • Available to work 25-40 hours per week during the program period

This is a fully remote, independent contractor position.

• Hourly Rate: $30/hour, paid bi-weekly.
• Hours: 25-40 hours/week (flexible schedule but may require set shifts to ensure coverage). Hours may fluctuate based on program demand, and Aid Kit cannot guarantee a minimum number of hours.
• Duration: mid September - December with training scheduled prior. There is potential for the role to continue beyond December based on program needs.

• Flexible schedule
• Meaningful work that directly impacts individuals and communities in need

Aid Kit is a fully remote workplace with virtual headquarters in Colorado, with employees from coast to coast in the continental United States.

To apply for this position, please submit a cover letter and resume. Applications will be accepted until the positions are filled, with the review and interview process beginning August 15th 2025.

Aid Kit is an equal opportunity employer. We encourage candidates from all backgrounds, regardless of race, ethnicity, gender, age, sexual orientation, disability, or any other dimension of diversity, to apply. We believe true innovation thrives when a variety of voices and ideas come together.

You don't need to meet every criterion listed to apply—we value unique experiences and perspectives.

Thank you for your interest in joining the Aid Kit team!