Call Center Representative – Roadside Assistance

Job Description:

• Field incoming calls from members requiring emergency roadside assistance including services such as towing, locksmith, fuel, battery, and minor mechanical issues
• Understand the nature of the member’s distress, ensuring their immediate safety, and document the details promptly and accurately
• Maintain a compassionate and composed demeanor, especially during high-intensity calls
• Relay critical information to the internal and external teams to expedite the dispatching process
• Work collaboratively with the team to ensure the smooth operation of our Emergency Roadside Service
• Succeed in a structured environment where performance goals are set and measured, driving member satisfaction

• Prior customer service experience
• Call Center experience is preferred
• Bilingual skills, especially in Spanish, are a plus
• Ability to provide excellent customer service and thrive in a high-volume call environment
• Excellent communication skills, both verbal and written
• Empathy and a strong desire to help those in distress
• Advanced computer and multi-tasking skills with the ability to talk and type at the same time and navigate multiple systems and screens
• Comprehensive understanding of maps, GPS systems, and traffic safety rules
• Proficiency in Microsoft Teams and Outlook
• High School diploma, GED or equivalent.

• Health coverage for medical, dental, vision
• 401(K) saving plans with company match AND Pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services and more!)