Customer Service Associate II - Buckner

Customer Service Associate II - Buckner

Part Time Professional Buckner, MO, US

The Customer Service Associate II is often the first point of contact for customers and is responsible for providing exceptional customer service in‑person at the desk and over the phone. They also provide support for a variety of day‑to‑day library needs, such as book club support, supplies, merchandising, etc.

• Provides customer service in person and over the phone
• Acts as a guide for customers in use of the library and its resources
• Demonstrates use of technology and digital services to customers
• Recommends materials to customers based on interests, needs and availability
• Assists customers with library card accounts, including receipt and recording of payment
• Delivers materials outdoors to customers who request curbside delivery
• Contributes to the maintenance of the library collection
  • Processes library materials for customer access
  • Shelves library materials correctly and efficiently
  • Straightens and shifts library materials to ensure adequate space and a neat appearance
• Building upkeep
  • Ensures the library and its grounds are clean and orderly
  • Basic custodial duties as needed, including shoveling snow
• Manages behind‑the‑scenes processes as assigned
  • Manages reports, orders supplies, coordinates inventory, assists in organization of magazines and other processes
  • Acts as a liaison to Library’s Headquarter departments

• This position could be designed as shift lead
• May serve as a facilitator and point of contact for book groups

• High School Diploma/High School/GED Completion Required
• Customer Service experience Preferred

• Ability to use effective verbal, written, and discreet communication with management, co‑workers, and the public.
• Ability to work effectively in a team environment.
• Knowledge of department processes and procedures and critical thinking skills to make decisions pertaining to the position.
• Proficiency in providing friendly and solution‑oriented customer service attitude and delivery with internal and external customers.
• Fundamental understanding of their own contribution to a welcoming and respectful workplace and library for all.
• Sufficient understanding of the MCPL value of intellectual freedom in order to uphold those values while performing their job duties.
• Strong ability to follow instructions and work as part of a team.
• Reliable, punctual, and flexible with scheduling.
• Good communication skills and the ability to stay calm under pressure.
• Ability to work in a fast‑paced environment and adapt to changing needs.

• Must be at least 18 years of age

• None

• (Indoor/Outdoor) Works both indoors and outdoors and must have considerable tolerance for weather conditions, dust, mold, scents, allergens, and communicable diseases.

Daily (greater than 50% of the time)

• Standing (up to 1 hour at a time)
• Kneeling
• Reaching above shoulder
• Receiving communication and instructions (vision, reading, hearing)
• Conveying communication and instructions (speaking, writing)
• Using computer data entry tools – keyboard, mouse, touchscreen, scanner
• Sitting

Frequently (up to 50% of the time)

• Standing (more than 1 hour at a time)
• Walking (even ground)
• Standing (up to 1 hour at a time)
• Standing (more than 1 hour at a time)
• Kneeling
• Reaching above shoulder
• Pushing/Pulling 1–10 pounds
• Pushing/Pulling 11–25 pounds
• Pushing/Pulling 26–40 pounds
• Pushing/Pulling 40+ pounds
• Bending/Stooping
• Climbing stepstools
• Climbing ladders

Occasionally (approximately 1–2 times per month)

• Climbing stepstools
• Climbing ladders

Rarely (1–5 times per year)

• Climbing stepstools
• Climbing ladders

NOTE:

This job description is not intended to be all-inclusive. Employees may perform other related duties as required to meet the ongoing needs of the organization.

All applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, protected veteran status,…