Customer Success Specialist

Position Summary

The Senior Customer Success will serve as Vega Farm’s primary representative in the U.S. Midwest, acting as a strategic partner to our customers while supporting the company’s growth in the region.

This role goes beyond traditional Customer Success responsibilities. The successful candidate will own the second level relationship with Vega Farm’s key U.S. customer accounts and its adjacent players (growers, merchandisers, consultants and other farm influencers), drive adoption and expansion of our platform, support consultative pre and post‑sales activities, and provide valuable market insights that help shape our product, customer success journey and commercial strategy.

The ideal candidate combines experience in agriculture, customer engagement, strong project management and consultative problem‑solving. This person will operate as an individual contributor and trusted advisor to customers while serving as Vega Farm’s local voice in the U.S. market.

This role requires a professional who was born and raised in the United States, preferably in the Midwest, with native‑level English fluency and deep cultural alignment with American farming communities. The candidate must be able to naturally communicate in the practical, direct style of farmers, demonstrating credibility and trust in conversations at the field level.

While software‑based technical background is valuable, it is not the primary driver of success in this role. The ability to build trust, understand real farming and origination operations, and communicate effectively with growers is significantly more important.

This position requires a highly autonomous professional capable of operating independently while collaborating closely with teams based in Brazil.

• Act as the primary point of contact for Vega Farm’s strategic U.S. customer accounts, including key enterprise relationships
• Build trusted relationships with operational, agronomic, technical, commercial, and executive stakeholders
• Drive customer adoption, engagement, retention, and long‑term success
• Develop customer success plans aligned with business objectives
• Monitor customer health, identify risks, and proactively address challenges
• Lead regular business reviews and executive‑level discussions
• Advocate internally for customer needs and priorities
• Serve as a trusted advisor, helping customers maximize value from the platform and integrate it into their operational decision‑making processes.

• Increase platform utilization across customer organizations
• Identify opportunities to expand usage into new teams, regions, business units, acreage, and user groups
• Support onboarding, enablement, and training initiatives
• Develop adoption strategies that maximize customer value realization
• Promote best practices and operational excellence through technology usage
• Partner with customers to identify growth opportunities and support account expansion initiatives

• Participate in customer discovery and requirements gathering activities
• Conduct consultative conversations with growers, intermediaries, traders, and agribusiness stakeholders to understand operational challenges and business objectives
• Understand customer workflows and identify opportunities where Vega Farm can create measurable value
• Support demonstrations, workshops, and proof‑of‑concept initiatives
• Collaborate with Product and Technical teams to align customer requirements with platform capabilities
• Assist in onboarding new customers, partners, and local ecosystem participants onto the platform

• Develop a deep understanding of Midwest farming operations, agribusiness dynamics, and customer expectations
• Gather field‑level insights and customer feedback through regular interactions across the agricultural value chain
• Act as the voice of the customer internally, helping influence product priorities and future platform enhancements
• Provide insights regarding industry trends, customer needs, competitive positioning, and emerging opportunities

• Support the successful…