Experienced Dispatcher/CSR - HVAC Scheduling - Family Owned
Job in
Lees Summit, Jackson County, Missouri, 64063, USA
Listed on 2026-06-27
Listing for:
First Mate Heating & Cooling
Full Time
position Listed on 2026-06-27
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Experienced Dispatcher / Customer Service Representative
First Mate Heating & Cooling is seeking an experienced dispatcher / customer service representative to join our growing team. This role plays a critical part in delivering an exceptional customer experience while helping our technicians operate efficiently in the field.
Our dispatch team helps ensure the right technician is assigned to the right call at the right time, while maintaining clear communication with customers and technicians throughout the day.
First Mate Heating & Cooling has been locally owned and serving the Kansas City area since 1971, and we are committed to building a professional, high-performing team focused on service, growth, and accountability.
Key Responsibilities- Answer inbound customer calls and provide excellent customer service
- Schedule service calls, maintenance visits, and installation appointments
- Dispatch technicians efficiently throughout the day
- Communicate with technicians regarding job status, delays, and scheduling changes
- Prioritize emergency calls and same-day service opportunities
- Confirm appointments and follow up with customers as needed
- Monitor job progress and adjust schedules to maintain efficiency
- Maintain accurate job records and customer information
- Help ensure smooth communication between the office and field teams
- Support daily operational goals by maximizing technician productivity
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