Congratulations Specialist

At the Furniture Mall, we believe in making a difference in people’s lives. Our desire for everyone who becomes part of our work family is that they grow and are fulfilled by making a positive difference in others, both Guests and Members of our Work Family. Our priorities are Happy Family, Happy Guests, Happy Business in that order. Our Mission is to be the Best and Most Fun Furniture Experience on the Planet!

Does this resonate with you? If so, you may be the perfect fit for our next Congratulations Specialist! (What others would call a customer service)

Report to:
Congratulations Manager

Perform customer service duties that are assigned by their direct supervisor in a professional, efficient, and pleasant manner (SMILE) with contagious positive attitude.

• Processing or checking out Sale Invoice/Financing, Credit memo, Exchange item ticket, Services tickets within average time of 9 minutes/ticket or less, in a professional and pleasant manner (SMILE) with contagious positive attitude.
• Answer phones within 15 seconds with a pleasant voice/manner, research for the solution of customer requests.
• Daily balance cash/credit cards/ deposit slip and perform necessary task associated to end of the day closing (Counting Sale Ticket, cash receipt reconciliation, post transaction, save the report and scan into a designated location).
• Schedule deliveries accurately in timely manner/ as needed.
• Must be able to communicate with guests, work with different personality types with a pleasant manner and contagious positive attitude.
• Funding of financing transactions within 3 days after delivery.
• Filing Sale Ticket of a prior month in a timely manner.
• Cleaning and organizing congratulation center daily for a better guest experience.
• Dress appropriately and presentable as a company’s representative.

• High School Diploma or equivalent required
• Some college - preferred
• Minimum of one year experience in customer service
• Positive attitude and work ethic
• Ability to type effectively and efficiently
• Basic math calculation
• Must be self-motivated and able to multi-task
• Pleasant telephone voice and manner
• Ability to work individually or with a team to achieve a common goal.
• Basic to intermediate computer knowledge required

• Must be able to stand for up to an eight (8) hour shift.
• Must be able to work evenings and weekends
• Must be able to maintain amicable work relationships with fellow employees and perform all essential job functions in an environment that will sometimes include increased levels of work-related stress
• Undertake and complete other responsibilities as assigned in objective setting with store management.
• Undertake and support any policy, change, system or work rules the company implements regarding this position.
• Best work/life balance ratio of any comparable retail position
• Family-owned business with none of that corporate attitude
• Employee Discounts
• Medical, Dental and Vision insurance
• 401K with Company Match
• Complimentary Life Insurance
• Vacation Time
• Three paid Holidays:
  Thanksgiving, Christmas, and Easter