Call Center Workforce Strategist
Listed on 2026-10-01
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Customer Service/HelpDesk
Location: Lee's Summit
H&R Block is seeking a seasonal Workforce Specialist to ensure smooth call center operations by monitoring real-time call traffic and workforce activity. You will reallocate resources as needed and coordinate communications, keeping leadership informed of daily trends and disruptions.
Responsibilities include leveraging intraday reporting tools, managing multiple service sites, and supporting onboarding/offboarding to ensure agent access to tools.
For the Real-Time Call Center Workforce Strategist position at H&R Block, Inc., we are reviewing applications now.
The position is based in MO, United States.
This opportunity is part of our work in Marketing & Media, Management & Operations.
The advertised compensation is 22.000 - 33.000.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
Learn more about the Real-Time Call Center Workforce Strategist role in the description above.
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