Seasonal, Associate Training Developer

Seasonal, Associate Training Developer

• Missouri, United States
• Yes
• Customer Service & Support
• Seasonal - Corporate

As a Seasonal Associate Training Developer, you will design, develop, and deliver impactful and cost-effective training programs that align with business goals and enhance employee performance. You'll apply adult learning principles to create engaging content for both virtual and in-person environments, conduct needs assessments and evaluate training effectiveness. This role is key to driving continuous learning and supporting strategic initiatives across the organization.

• Design, develop, and deliver effective training courses and performance support materials in an adult learning environment; identify learning objectives for each course and ensure courses are aligned with business unit strategic objectives
• Select appropriate instructional delivery methods and matches to intended learning objectives
• Develop training materials for synchronous and asynchronous delivery methods
• Conduct training needs assessments and job/task analysis to support ongoing development and improvement of training courses
• Modify, create, implement, and maintain learning templates for use within development tools and instructional products for intermediate-level training
• Utilize templates to implement course evaluation methods and instruments
• Utilize standard report results template to share training programs with business unit leaders
• Facilitate training, and train-the-trainer sessions for all training courses developed
• Participate in various management and operational meetings to better understand key business initiatives and develop training to support these initiatives

• Recent H&R Block tax office experience
• Bachelor’s degree in a related field or the equivalent through a combination of education and related work experience
• Ability to analyze data, plan, and coordinate multiple projects and work initiatives while meeting deadlines
• Ability to handle multiple tasks and projects simultaneously
• Ability to work effectively with associates throughout the organization
• Demonstrated knowledge of adult learning theory, learning styles, federal and state tax laws, and tax preparation software (including Block Works, Work Center and Appointment Manager)
• Effective facilitation, presentation, oral, written, and interpersonal communication skills
• Experience in course development, Agile/Scrum and knowledge of instructional design theory, concepts, principles, and techniques
• Experience in the design, development, and delivery of training programs
• 3 years minimum related work experience
• Strong analytical skills with the ability to apply new and evolving internet technologies
• Understanding and previous use of a Windows-based computer system and strong proficiency in MS Word, Excel, and Power Point

• 4 years work experience in training and development in a corporate financial services environment
• Experience with multimedia authoring or development tools
• Instructional Design certification
• Master’s degree in instructional design, educational technology, instructional technology, adult education, or related discipline

Since 1955, we have been leaders in tax preparation, financial services, and small business solutions. With 70,000 associates and 9,000 retail tax locations across North America, Australia, Ireland, and India, we have helped millions of clients and countless communities. If you embrace challenges as opportunities, value winning as a team, and seek to make a meaningful difference, join us on our journey.

You’ll reap the rewards of helping others along with competitive compensation and benefits to support your health and well-being.

Specific benefits may vary based on your role. For detailed eligibility requirements and benefits information, visit

Equal Opportunity Employer
: H&R Block does not tolerate discrimination based on a person’s race, color, religion, ancestry, age, sex/gender (including pregnancy, childbirth, related medical conditions and sex-based stereotypes and transgender status), sexual orientation, gender identity or expression,…