Technical Service & Development Engineer

Responsibilities

• Offers technical support and exceptional customer service to clients by addressing inquiries and efficiently resolving issues.
• Provide customer technical support on the product range and coordinate generation of technical data necessary to qualify the product for customers and targeted applications with a goal of gaining customer approval.
• Develop and provide product training and assist with product literature.
• Communicate effectively with customers to gather feedback, fully understand their needs, and provide customized solutions.
• Document results in the required customer format.
• Develop and implement strategic approaches for troubleshooting quality issues related to product performance and application.
• Participate in the global technical network and ensure knowledge transfer.

• B.S. degree in Chemical Engineering, Plastics Engineering, Polymer Engineering, or a related field
• Strong knowledge of thermoplastic processes, including compounding, injection molding, and extrusion techniques, with a solid understanding of polymer materials, formulations, and organic and silicone compounds
• Demonstrated experience in a TS&D role and/or customer-facing role
• Proven experience in thermoplastic compounding, from formulation to manufacturing
• 5+ years of relevant experience in product development and application, processing techniques, testing against industry standards, and problem solving for both customers and internal teams
• Excellent project management and organizational skills, with the ability to develop work plans, prioritize effectively, and meet deadlines
• Ability to collaborate cross-functionally to achieve customer and business objectives
• Proficiency in Microsoft Office and experienced with IT tools such as SAP
• Willingness to travel up to 40% to support business needs and customer engagement.

Demonstrates expertise in thermoplastic processes and product development, with a strong focus on customer technical support and effective communication. Proven ability to manage projects, troubleshoot quality issues, and collaborate cross-functionally to meet customer needs.

• SAP
• IT Tools
• Microsoft Office