CRM Manager

Our client is an international online gaming company offering sports betting and casino services, with a significant presence in Latin America.

Strategic focus is to deliver a high-quality, personalized gaming experience, leveraging advanced technology and localized services to cater to the preferences of the different Latin American players. Develop and launch own Casino Games, as well as operate own CRM, CS and Back‑office platforms.

• Build and scale automated lifecycle flows (Welcome, Reactivation, Churn Prevention) across Email / SMS / Push / Whats App (not “broadcast to everyone” campaigns).
• Work with granular segmentation (e.g., Slot Fans / Weekend Bettors / at‑risk VIPs) and match the right incentives to the right audience.
• Contribute to bonus cost efficiency through bonus‑to‑GGR budget thinking and incentive mechanics optimization.
• Run incrementality / true lift analysis to understand whether a bonus truly changed behavior (or users would have deposited anyway).
• Own promo QA & stability by doing sanity‑checks of bonus links/codes/triggers before each release.

• 1‑2 years of hands‑on experience as a CRM Manager / CRM Specialist in iGaming (casino/sports book).
• Solid understanding of multi‑channel lifecycle automation (Email/SMS/Push/Whats App) and basic segmentation principles.
• Strong attention to detail with a QA mindset, and confidence working with core CRM metrics and numbers.
• Exposure to A/B testing or campaign impact evaluation (incrementality / uplift).
• English B1+ (Intermediate);
  Spanish is a plus.

• Energetic and proactive in day‑to‑day work.
• Comfortable in a fast‑paced environment and ready to stay responsive when it matters.
• Strong desire to grow, learn quickly, and take on more responsibility.

• Health & Wellness Focus.
• Global Medical Coverage.
• Benefits Programs (compensation for the gym/stomatology/psychological service & etc.).
• Performance‑Driven Rewards.
• Dynamic Work Environment.

Apply, and let your growth journey begin.