Clerk Typist - Telephone Reporting

Job Description

Job Description

This position performs clerical support duties for the Telephone Reporting Division of the St. Louis Metropolitan Police Department. Examples of work include processing, maintaining, and filing police records and reports; data entry, providing customer service that requires performing R.E.J.I.S (Regional Justice Information System) and M.U.L.E.S. (Missouri Uniform Law Enforcement System) searches.

• Performs duties involving the following areas: enters information received from citizens into the I-Leads report writing system; teleprocessing information entered to Regional Justice Information System; responds to out-of-state messages for Law Enforcement Agencies; enters boot and tow information in ETIMS.
• Records crime information from City Police Officers: relative to stolen vehicles and firearms; enters or cancels reports on missing persons; enters misdemeanor and felony wanteds; enters all fatality reports; enters all towed car information from police and third party towing, including repossessions in the REJIS database files.
• Enters police information to Regional database files, updating statewide MULES database system for crimes involving state statutes and NCIC crime database with information for federal level criminal information.
• Receives written, or taped materials used to create police reports. Types report into I-Leads report writing system.
• Prepares reports for the districts and some of the divisions.
• Responds to out of state messages: responds within ten minutes to calls from out of state officers regarding information concerning wanted subjects, stolen vehicles, stolen guns and other stolen property.
• Send in-house messages for districts and divisions over the computer terminal.
• Deals with citizen information by returning calls to non-emergency calls from communications; responds by calling victim and creates report from notes taken and/or refers the victim to the proper police agency when necessary.
• Prepare and send Owner Notification Forms for all recovered vehicles.
• Enters Boot and Tow information into ETIMS.
• Suspends parking tickets in ETIMS.

• This position requires regular punctual attendance in a 24-hour facility that work 3 different watches (7 am to 3 pm, 3 pm to 11 pm and 11pm to 7 am).
• Positions require shift, weekend and holiday assignments and some mandatory overtime assignments.
• Must meet the minimum screening requirements for certification to access the REJIS and MULES Criminal Justice Information Systems within 60 days of appointment. Applicants must maintain said certifications while employed by the City of St. Louis.

• A high school diploma or General Educational Development (G.E.D.) certificate.

• Ability to apply common sense understanding to carry out instructions furnished in written or oral form.
• Ability to deal with problems involving several concrete variables in standard situations.
• Ability to develop the customer service skills necessary to build rapport with the general public by: giving full attention to what others are saying, taking time to understand the points being made and asking questions as appropriate; communicating information and ideas in a polite, effective, non-threatening manner; actively looking for ways to help and assist people; speaking clearly so others can understand;
  
  observing, receiving, and otherwise obtaining information from all relevant sources.
• Ability to read basic rules and instructions in the use of word processing systems and/or computer equipment.
• Ability to enter incident reports with correct spelling, grammar and context.
• Ability to deal effectively with the public in crime reporting.
• Ability to type 40 words per minute.
• Data Utilization:
  Requires the ability to process, calculate, compute, summate, and/or tabulate data and/or information. Includes the ability to perform subsequent action in relation to these computational operations.
• Human Interaction:
  Requires the ability to provide guidance, assistance and/or interpretation to others, such